HelpDeskNotes: Telephony for Call Centers Archives

Telephony for Call Centers Archives

Jan16	HelpSpot for iPhone: Help Desk Software Goes Mobile Linda Marie January 16, 2008 Know More: Help Desk Software, Software Tools Reviews, Telephony for Call Centers Help Desk Software Review, Mobile Help Desk Software Ever wish you could access your ticketing system while away from your computer? Suppose you get an emergency phone call while you are out at lunch? Or, if your techs need to travel between locations, they can check on... Posted at 8:47 PM \| Permalink \| Comments
Jan15	TMCnet Announces the Product of the Year Award Winners Linda Marie January 15, 2008 If you are researching the latest and greatest telephony products, look no further. Technology Marketing Corporation (TMC) is the first publisher to test new products in its own on-site laboratories. The research work is done, and they have given Product... Continue Reading Posted at 9:42 PM \| Permalink \| Comments
Nov28	NetOps Tech Has a Help Desk Tool for Techs On The Move Linda Marie November 28, 2007 Is your help desk on the move? Well, probably not since there are not many tools that let you walk too far from your desk, but that is already changing. NetOps is launching a remote control software that allows IT... Continue Reading Posted at 10:13 PM \| Permalink \| Comments
Nov18	PBX to VoIP Telephony: Why Your Call Center Needs To Take The Leap Linda Marie November 18, 2007 I recently had the opportunity to interview Simon Powell and George Stoutenburgh of Axis Internet to get a better understanding of how a call center can make the leap from PBX to Voice over Internet Protocol (VoIP), and what advantages... Continue Reading Posted at 8:13 PM \| Permalink \| Comments
Nov14	Help Desk Software: C2 Enterprise Software Integrates Telephony Data With A Ticketing System Linda Marie November 14, 2007 Imagine having customer data pop up on your screen when you pick up the line. In my opinion that is the best feature in this software. It also integrates with Microsoft SQL server and Oracle databases, and you can build... Continue Reading Posted at 7:19 PM \| Permalink \| Comments
Oct31	Call Centers & Skype: VoSky Offers Internet Telephony Solutions Linda Marie October 31, 2007 Have you ever wondered how your business could change by changing to Skype Internet telephony? Sure it sounds risky, but if you ignoring this technology could hurt your business in the future. There is no doubt that it can cut... Continue Reading Posted at 11:50 AM \| Permalink \| Comments
	Call Center Telephony Solution: Blue Note Networks Does Video Too.

Telephony for Call Centers Archives

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