HelpDeskNotes: Staffing Archives

Staffing Archives

Dec 4	Tech Support to User Ratio: What are your numbers? Linda Marie December 4, 2007 Know More: Goals and Objectives, Metrics, Reporting & Measurement, Staffing 3g, Reporting & Measurement Today some of my colleagues and I had a good laugh, and I need to share it! Some of my colleague's competitors are running an IT business with a staff that is lopsided with technical support. They have twenty tech... Continue Reading Posted at 10:56 PM \| Permalink \| Comments
Nov19	Thanksgiving: Holiday or Holi-not? Linda Marie November 19, 2007 In some work environments, Thanksgiving week slows everything down. Many help desks get fewer calls, fewer requests, and people have more time to take a deep breath. That is not the case where I work!!! My customer base is international,... Continue Reading Posted at 8:45 PM \| Permalink \| Comments
Nov 8	Humor: Interview Tips for Job Seekers - A Few Things You Shouldn't Do During Interviews Linda Marie November 8, 2007 Unemployment always goes up this time of year. Last week in Australia the unemployment rate rose to 4.3 - the lowest rate in 21 years. The average by state in the US was already 4.3% in August 2007. Information technology... Continue Reading Posted at 10:16 PM \| Permalink \| Comments
Sep11	IT Outsourcing Causes Many to Abandon Ship Linda Marie September 11, 2007 I work closely with a company whose is currently in the planning phase of outsourcing their IT department. This particular company has been around for nearly 100 years, and many employees have worked there over 20 years. This is all... Continue Reading Posted at 11:01 PM \| Permalink \| Comments
Sep 9	Call Center Management Tips: How to Increase Call Volumes Linda Marie September 9, 2007 Some readers may be wondering, why in the world would you want to increase your help desk call volume? Don't you want to keep calls to a minimum? Doesn't fewer calls mean there are fewer problems? Well when you have... Continue Reading Posted at 9:35 PM \| Permalink \| Comments
Sep 3	Help Desk Techs: Youth vs Experience Linda Marie September 3, 2007 I'm not 50, I'm twenty nine with 21 years of experience. ~Author UnknownI just read a Business Week McGraw-Hill (NYSE - MHP) article about a book called Why 70 is the New 50, and I have to agree. The article... Continue Reading Posted at 10:40 PM \| Permalink \| Comments
	AT&T / Bell South Opens 350 IT Positions "On Shore" AT&T / Bell South Fires Overseas Support? Attendance Problems at Your Call Center? Try Pizza Mondays Seating for Success at the Call Center Help Desk - Half Truths - Outsourcing and More Help Desk Jobs and the Importance of People Skills – Resume and Interview Tips How Will Help Desk Salaries be Affected by the Minimum Wage Increase? Interviewing for the Help Desk: Part 1 Funny: Call Center Staffing Cartoon Tech Support Salaries on the Rise

Staffing Archives

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