HelpDeskNotes: ITIL Software Archives

ITIL Software Archives

Apr 9	What a Difference the Right Help Desk Software Can Make Linda Marie April 9, 2008 Know More: Goals and Objectives, ITIL Software, Software Tools Reviews Help Desk Software, Help desk solutions Olan Mills Inc, once a privately owned company with a chain of 900 portrait studios, closed its doors and reopened inside of 1,100 Kmart stores. The company purchased a cumbersome point-of-sale system that required an exorbitant amount of IT support. ... Posted at 11:21 AM \| Permalink \| Comments
Dec17	Help Desk Software Review: Pathworks by Reader Request Linda Marie December 17, 2007 Pathworks is a web based help desk support application that can be setup in less than a day instead of weeks or months like many other support applications. This is the first help desk software I have seen that uses... Continue Reading Posted at 8:52 PM \| Permalink \| Comments
Nov20	Help Desk Software: Alloy Navigator Linda Marie November 20, 2007 Alloy Software offers a full service ticketing system called Alloy Navigator for help desks with ITIL ideals in mind. The software can be tailored to your help desk needs, so you don't need to invest in the entire package. As... Continue Reading Posted at 6:53 PM \| Permalink \| Comments
Nov14	Help Desk Software: C2 Enterprise Software Integrates Telephony Data With A Ticketing System Linda Marie November 14, 2007 Imagine having customer data pop up on your screen when you pick up the line. In my opinion that is the best feature in this software. It also integrates with Microsoft SQL server and Oracle databases, and you can build... Continue Reading Posted at 7:19 PM \| Permalink \| Comments
Nov11	Help Desk Software: Web Help Desk May Be The Life Preserver For Your Help Desk Linda Marie November 11, 2007 Web Help Desk offers more features than any other software packages I have found, so it is worth a good look if you have not found everything you're searching for in a ticketing system. If you don't quite have the... Continue Reading Posted at 11:37 PM \| Permalink \| Comments
Oct24	Zendesk Software allows Service Desks to Attain Awareness and Enlightenment Linda Marie October 24, 2007 A company in Copenhagen, Denmark, called Zendesk has a new concept for Help Desk Software. In a refreshingly ingenious way, resolved tickets can automatically be transformed into knowledge base solutions. Customers can go to the website to inquire about known... Continue Reading Posted at 7:41 PM \| Permalink \| Comments
	Don't Be Fooled: "Optimized" Research Targets Business Interests While Fooling Customers ITIL News: ITIL Set To Take Off in the US? Free Help Desk Software: Reviews and Comparison IT Service Desk Software: Sunrise Offers an ITIL Management Software Help Desk Software: Could Password Resets Become a Thing of the Past? IT Service Desk Software: Numara Offers an ITIL Wizard Help Desk Software Review: SpiceWorks Desktop is Free IT Service Desk Software: Yellowfin Wins Best Website Help Desk Software: Compuware Announces Software that Supports ITIL v3 Help Desk Software: BUYER BEWARE - Oblicore Offers ITIL Compliant SLM Software Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software Help Desk Software: Choosing The Right Software Package For Your Needs

ITIL Software Archives

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