HelpDeskNotes: Call Center Scripts Archives

Call Center Scripts Archives

Aug 5	Storm Worm Virus – Crisis Management Part 2 Linda Marie August 5, 2007 Know More: Call Center Communication, Call Center Scripts, Outage & Crisis Management, Process & Methodology 2.0, Process & Methodology Probably the worst recent virus threat is the Storm Worm Virus. It has grown 10 times larger than any other email attack in the past two years. On average 1 million emails cross the internet in one day, but between... Continue Reading Posted at 9:21 PM \| Permalink \| Comments
Jul30	Crisis Management – The First Step in Damage Control Linda Marie July 30, 2007 Life on a help desk is all about managing one issue after another. When an issue becomes a crisis, preparedness is key. Critical issues are high profile, and your ability to manage them appropriately will be a reflection of you... Continue Reading Posted at 2:26 AM \| Permalink \| Comments
Jul24	Developing your Knowledge Base - Details! Details! Linda Marie July 24, 2007 Your Help Desk Knowledge Base is one of many critical tools your Team requires to respond to calls effectively. This becomes more and more evident the larger your call center grows. In the early stages of developing one particular knowledge... Continue Reading Posted at 8:58 PM \| Permalink \| Comments
Jul23	Developing Your Knowledge Base - Change Management Forms Linda Marie July 23, 2007 How do you teach 70 or more technicians with a variety of skill levels to do each task the same way every time? They need to follow well written Standard Operating Procedures. Who are the best people to write these... Continue Reading Posted at 9:30 PM \| Permalink \| Comments
Feb26	Telephone Script: By Reader Request Phil Gerbyshak February 26, 2007 By reader request (thanks Gabriel), I'd like to share with you a telephone script. I'll start by sharing my script with a bit of explanation, and then I'll take a few future posts to break down each section in... Continue Reading Posted at 9:08 PM \| Permalink \| Comments
Jul 7	Call Center Monitoring Humor: Scripts Call Center Comic July 7, 2006 Call center scripts are certainly a good starting point for agents who need help expressing their thoughts in an eloquent manner. Are scripts the right approach to follow on every opportunity? Let this cartoon answer the question. Call center script... Continue Reading Posted at 12:07 AM \| Permalink \| Comments
	Call Center Humor: Scripting Cartoon

Call Center Scripts Archives

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