HelpDeskNotes: Metrics Archives

Metrics Archives

Jan 9	Research, Statistics, Surveys, and Studies Every Help Desk Manager Should Read About Linda Marie January 9, 2008 Know More: Customer Service & Call Centers, Goals and Objectives, Help Desk Fundamentals, IT Infrastructure Library (ITIL), Metrics, News, Trends & Events, Outsourcing, Process & Methodology, Productivity, Quality Assurance, Reporting & Measurement These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would... Posted at 7:09 PM \| Permalink \| Comments
Jan 8	Support for Mobile Devices is Changing Help Desk Trends Linda Marie January 8, 2008 Have you noticed over the past couple of years mobile device support is taking more time on your help desk? I have noticed it at my work place. A recent study revealed that nearly two-thirds (65.7 percent) of the 816... Continue Reading Posted at 9:25 PM \| Permalink \| Comments
Dec30	5 Biggest Challenges (that I see) For IT Departments In 2008 Linda Marie December 30, 2007 Your SLAs' may not be changing with the New Year, but 2008 brings new expectations. Those expectations come from your chain of command and your team. "Out with the old and in with the new" can have multiple meanings and... Continue Reading Posted at 10:20 PM \| Permalink \| Comments
Dec 4	Tech Support to User Ratio: What are your numbers? Linda Marie December 4, 2007 Today some of my colleagues and I had a good laugh, and I need to share it! Some of my colleague's competitors are running an IT business with a staff that is lopsided with technical support. They have twenty tech... Continue Reading Posted at 10:56 PM \| Permalink \| Comments
Sep24	Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software Linda Marie September 24, 2007 This is the time of year when software companies come out with their latest and greatest versions, because they know many companies are making plans for growth next year. I started posting notices about software updates last week, and I... Continue Reading Posted at 9:05 PM \| Permalink \| Comments
Sep19	Help Desk Software: NetSupport Offers Affordable Web-Based Tool Linda Marie September 19, 2007 NetSupport Inc. announced the availability on a new version of their HelpDesk Tool today. NetSupport DNA Helpdesk v 2.7 is a competitively priced ticketing system for help desks and call centers. Reviews are chocked full of possitive remarks from reputable... Continue Reading Posted at 9:01 PM \| Permalink \| Comments
	Help Desk Metrics are Call Center Metrics

Metrics Archives

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