HelpDeskNotes: Reporting & Measurement Archives

Reporting & Measurement Archives

Jan 9	Research, Statistics, Surveys, and Studies Every Help Desk Manager Should Read About Linda Marie January 9, 2008 Know More: Customer Service & Call Centers, Goals and Objectives, Help Desk Fundamentals, IT Infrastructure Library (ITIL), Metrics, News, Trends & Events, Outsourcing, Process & Methodology, Productivity, Quality Assurance, Reporting & Measurement These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would... Posted at 7:09 PM \| Permalink \| Comments
Jan 8	Support for Mobile Devices is Changing Help Desk Trends Linda Marie January 8, 2008 Have you noticed over the past couple of years mobile device support is taking more time on your help desk? I have noticed it at my work place. A recent study revealed that nearly two-thirds (65.7 percent) of the 816... Continue Reading Posted at 9:25 PM \| Permalink \| Comments
Dec30	5 Biggest Challenges (that I see) For IT Departments In 2008 Linda Marie December 30, 2007 Your SLAs' may not be changing with the New Year, but 2008 brings new expectations. Those expectations come from your chain of command and your team. "Out with the old and in with the new" can have multiple meanings and... Continue Reading Posted at 10:20 PM \| Permalink \| Comments
Dec 4	Tech Support to User Ratio: What are your numbers? Linda Marie December 4, 2007 Today some of my colleagues and I had a good laugh, and I need to share it! Some of my colleague's competitors are running an IT business with a staff that is lopsided with technical support. They have twenty tech... Continue Reading Posted at 10:56 PM \| Permalink \| Comments
Nov26	AtomPark.com’s Atomic Email Software in Help Desk Functions Peter Clark November 26, 2007 As part of any company’s customer service and help desk functions, the need will certainly arise when you to contact your customers to inform them of anything from product announcements or additional information to new company policy to database... Continue Reading Posted at 4:59 PM \| Permalink \| Comments
Sep28	Help Desk Software Review: SpiceWorks Desktop is Free Linda Marie September 28, 2007 Here's an interesting Free Help Desk software with some original features from SpiceWorks. TechWorld did a very positive review on this software after testing it out. There is only one other free help desk software I know of called AdventNet. ... Continue Reading Posted at 11:04 PM \| Permalink \| Comments
	Help Desk Software: BUYER BEWARE - Oblicore Offers ITIL Compliant SLM Software Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software Help Desk Managers - Free ITIL eBook for IT Managers Help Desk Software: NetSupport Offers Affordable Web-Based Tool Help Desk Managers: Are You Satisfied with your Technology Investments? Help Desk Software: AdventNet Releases New Affordable Tool Impress Your Boss! Write a Newsletter! Part 2 2007 Goals: Service Level Agreements Chronic Callers Does Your Service Desk Measure Up? Help Desk Software: Choosing The Right Software Package For Your Needs

Reporting & Measurement Archives

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