HelpDeskNotes: Quality Assurance Archives

Quality Assurance Archives

Apr 7	Outsourcing - Two Problems Areas in Outsourcing That Are Rarely Considered - And a Winning Solution Linda Marie April 7, 2008 Know More: Customer Service & Call Centers, Don't be a Helpless Help Desk, Outsourcing, Quality Assurance Help Desk Language Barrier, Lack of Experience, Outsourcing Alternatives, Outsourcing problems Many U.S. companies who have fallen into the trap of outsourcing their IT departments have learned all the disadvantages the hard way. The decline in service that companies suffer after making an outsourcing transition can be harsh on company profits,... Continue Reading Posted at 9:01 AM \| Permalink \| Comments
Jan15	TMCnet Announces the Product of the Year Award Winners Linda Marie January 15, 2008 If you are researching the latest and greatest telephony products, look no further. Technology Marketing Corporation (TMC) is the first publisher to test new products in its own on-site laboratories. The research work is done, and they have given Product... Continue Reading Posted at 9:42 PM \| Permalink \| Comments
Jan 9	Research, Statistics, Surveys, and Studies Every Help Desk Manager Should Read About Linda Marie January 9, 2008 These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would... Continue Reading Posted at 7:09 PM \| Permalink \| Comments
Nov12	Sarbens Oxley (SOX): Does Your Help Desk Comply? Linda Marie November 12, 2007 The Sarbanes-Oxley (SOX) Act, passed in July 2002, is the most dramatic change to federal securities laws since the 1930s. The Act radically redesigns federal regulation of public company corporate governance and reporting obligations. It also significantly tightens accountability standards... Continue Reading Posted at 10:46 PM \| Permalink \| Comments
Feb26	Telephone Script: By Reader Request Phil Gerbyshak February 26, 2007 By reader request (thanks Gabriel), I'd like to share with you a telephone script. I'll start by sharing my script with a bit of explanation, and then I'll take a few future posts to break down each section in... Continue Reading Posted at 9:08 PM \| Permalink \| Comments
Nov30	Help Desk Notes: Worst Customer Service Call Contest Tim Stay November 30, 2005 I am holding a contest for customer service agents as well as help desk agents to share with us their worst customer service call. Here is what you do: Post your story in the comments at http://www.callcenterscript.com/2005/11/my_worst_customer_service_call.html#comments. Make sure you... Continue Reading Posted at 3:55 PM \| Permalink \| Comments

Quality Assurance Archives

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