HelpDeskNotes: Team Productivity Archives

Team Productivity Archives

Oct 4	Help Desk Software: Danware Offers Impressive Multi Remote Access Products Linda Marie October 4, 2007 Know More: IT Service Desk Software, Remote Access Software, Software Tools Reviews, Team Productivity, Training & Development for the IT Service Desk 2.0, Software Tools Reviews Danware offers 8 different remote access packages that were designed to help you do everything from holding live courses remotely, allowing remote support, to monitoring security. The website includes a Demo Tour, and 30 day free trials are available. I... Continue Reading Posted at 2:07 AM \| Permalink \| Comments
Oct 1	Book Review - Influencer: The Power to Change Anything Linda Marie October 1, 2007 I recently received a pre-release copy of "Influencer: The Power to Change Anything." To be blatantly honest, I usually speed read self help and improvement books so they don't put me to sleep, but I did not want to speed... Continue Reading Posted at 4:07 AM \| Permalink \| Comments
Aug14	Seating for Success at the Call Center Linda Marie August 14, 2007 Have you ever walked into a meeting or a class a little late, and sat down next to someone who appeared to be taking good notes so you could look over their shoulder? Here’s another picture, imagine you are working... Continue Reading Posted at 10:03 PM \| Permalink \| Comments
Aug12	Training: The First 5 Things Help Desk Analysts Need to Know Before Taking Calls Linda Marie August 12, 2007 The NFL pre-season games begin this week, so I thought the most appropriate topic would be Help Desk Support Training.I felt the pain of being on a start up help desk once that lacked a training program. In the beginning... Continue Reading Posted at 9:27 PM \| Permalink \| Comments
Aug 9	How to Have Work Parties on a Budget Linda Marie August 9, 2007 What is the best way to have a Help Desk Party when the recreation fund is empty? How about a Barbeque or Chili Cookoff? Okay, so a Cookoff is just a fancy name for a potluck, but actually it spices... Continue Reading Posted at 8:54 PM \| Permalink \| Comments
Aug 7	Impress Your Boss! Write a Newsletter! Part 1 Linda Marie August 7, 2007 I have designed/published and helped publish two very different Help Desk Newsletters. The first one I am going to discuss was very successful and it was cloned by a number of other help desks. It was designed to help a... Continue Reading Posted at 9:27 PM \| Permalink \| Comments
	Crisis Management – The First Step in Damage Control Developing Your Knowledge Base - Change Management Forms Help Desk Raving Fans KCS: Best Practices for Wikis and Knowledge Bases Beauty and Productivity

Team Productivity Archives

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