Personal Productivity Archives

Oct24
ITIL Training and Cerification - What you need to know
Linda Marie October 24, 2007
Know More: IT Careers, IT Infrastructure Library (ITIL), News, Trends & Events, Personal Productivity, Productivity, Technical Certifications, Training & Development for the IT Service Desk 2.0, Personal Productivity
Have you been thinking about getting your ITIL certification?  What are the benefits?  What will it take?  How much does it cost?  Should you take classes?  Is it worth it? Where can you find free, quality study material? What are...
Posted at 6:13 AM | Permalink | Comments
Aug16
Advancement: 4 Tools Every Help Desk Tech Must Master
Linda Marie August 16, 2007
It is critical that every help desk tech develop good troubleshooting skills.  Knowing how and when to use these skills is an indication of mastery.  Poor use of troubleshooting makes me cringe, because the role troubleshooting plays in good customer... Continue Reading
Posted at 9:48 PM | Permalink | Comments
Mar 6
Beauty and Productivity
Dan Kligerman March 6, 2006
David Heinemeier Hansson of 37signals, in presentations about Ruby on Rails, explains how beauty leads to happiness, and happiness leads to productivity, so therefore beauty leads to productivity.  His context is software development, and how Ruby and Rails allow programmers... Continue Reading
Posted at 6:10 AM | Permalink | Comments
 


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