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Personal Productivity Archives
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Oct24
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Aug16
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It is critical that every help desk tech develop good troubleshooting skills. Knowing how and when to use these skills is an indication of mastery. Poor use of troubleshooting makes me cringe, because the role troubleshooting plays in good customer...
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Mar 6
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David Heinemeier Hansson of 37signals, in presentations about Ruby on Rails, explains how beauty leads to happiness, and happiness leads to productivity, so therefore beauty leads to productivity. His context is software development, and how Ruby and Rails allow programmers...
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