HelpDeskNotes: Productivity Archives

Productivity Archives

Apr 1	Help Desk Software: Ticket Desk Pro - Going Going... Linda Marie April 1, 2008 Know More: Customer Service & Call Centers, Help Desk Software, Productivity, Software Tools Reviews Help Desk Tools, Help Desk Websites, Service Desk Software Here is a new software package I just heard about called Ticket Desk Pro. The price is currently 15.47, but look out, the price goes up five cents every time someone buys a copy. (Pretty original idea for selling software!) ... Posted at 3:45 PM \| Permalink \| Comments
Jan 9	Research, Statistics, Surveys, and Studies Every Help Desk Manager Should Read About Linda Marie January 9, 2008 These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would... Continue Reading Posted at 7:09 PM \| Permalink \| Comments
Oct24	ITIL Training and Cerification - What you need to know Linda Marie October 24, 2007 Have you been thinking about getting your ITIL certification? What are the benefits? What will it take? How much does it cost? Should you take classes? Is it worth it? Where can you find free, quality study material? What are... Continue Reading Posted at 6:13 AM \| Permalink \| Comments
Sep10	Help Desk Managers: Are You Satisfied with your Technology Investments? Linda Marie September 10, 2007 Have you invested a lot of money and energy into your helpdesk tools? How much of a return have your seen on the investment and the time you spent developing it? Are your satisfied? According to independent research by SupportSoft,... Continue Reading Posted at 11:35 PM \| Permalink \| Comments
Sep 6	Customer Service Skills: 1 Simple Trick to Improve Your Skills Linda Marie September 6, 2007 A commercial voice-over specialist once gave me his secret to making his voice sound 100% better over the phone. My choir conductor gave me similar advice for improving my singing voice. My grand mother told me mine was a winner. ... Continue Reading Posted at 10:36 PM \| Permalink \| Comments
Aug14	Seating for Success at the Call Center Linda Marie August 14, 2007 Have you ever walked into a meeting or a class a little late, and sat down next to someone who appeared to be taking good notes so you could look over their shoulder? Here’s another picture, imagine you are working... Continue Reading Posted at 10:03 PM \| Permalink \| Comments
	Impress Your Boss! Write a Newsletter! Part 1 Focusing on the Gap Between IT Service and Customer Satisfaction Developing your Knowledge Base - Details! Details! Developing Your Knowledge Base - Change Management Forms How to Make the ITIL Business Case Beauty and Productivity

Productivity Archives

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