HelpDeskNotes: Knowledge Base Tips (KCS) Archives

Knowledge Base Tips (KCS) Archives

Jan 8	Support for Mobile Devices is Changing Help Desk Trends Linda Marie January 8, 2008 Know More: Goals and Objectives, Help Desk Fundamentals, Knowledge Base Tips (KCS), Metrics, Process & Methodology, Reporting & Measurement Help Desk Poll, Help Desk Statistics Reporting Measurement, Mobile Device Survey Have you noticed over the past couple of years mobile device support is taking more time on your help desk? I have noticed it at my work place. A recent study revealed that nearly two-thirds (65.7 percent) of the 816... Posted at 9:25 PM \| Permalink \| Comments
Nov11	Help Desk Software: Web Help Desk May Be The Life Preserver For Your Help Desk Linda Marie November 11, 2007 Web Help Desk offers more features than any other software packages I have found, so it is worth a good look if you have not found everything you're searching for in a ticketing system. If you don't quite have the... Continue Reading Posted at 11:37 PM \| Permalink \| Comments
Oct18	Free Help Desk Software: Reviews and Comparison Linda Marie October 18, 2007 Although free ticketing systems may sound like more trouble than they are worth, I am going to go over a number of options because there is no doubt a "market" for free software, and they are getting better all the... Continue Reading Posted at 4:45 AM \| Permalink \| Comments
Oct14	IT Service Desk Software: Sunrise Offers an ITIL Management Software Linda Marie October 14, 2007 Sunrise Software offers three software packages designed to help optimize your service desk depending on your business needs and your budget. What it really amounts to though is that you can start with the basic package, and later add the... Continue Reading Posted at 11:14 PM \| Permalink \| Comments
Oct 2	Help Desk Software: HelpSpot Converts Emails into Tickets Linda Marie October 2, 2007 UserScape is offering an affordable web-based ticketing system with a few extra bells and whistles called HelpSpot. The software is a fairly new Help Desk Management package, and reviews of the product were very good. Email integration instantly turns emails... Continue Reading Posted at 9:01 PM \| Permalink \| Comments
Sep27	Help Desk Software: Compuware Announces Software that Supports ITIL v3 Linda Marie September 27, 2007 Last Week Compuware (NYSE: CPWR)announced the availability of a new IT service Management solution that supports all five stages of the ITIL Version 3 life cycle by automating and integrating key ITIL processes. As I stated yesterday, you should watch... Continue Reading Posted at 4:05 AM \| Permalink \| Comments
	Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software Help Desk Software: Award-Winning Help Desk/IT Service Desk and Service Support Solution Help Desk Management: Don’t be a Helpless Desk! 4 Tools Define the Difference. Help Desk Managers: Are You Satisfied with your Technology Investments? Call Center Management Tips: How to Increase Call Volumes Help Desk Software: AdventNet Releases New Affordable Tool Impress Your Boss! Write a Newsletter! Part 2 Impress Your Boss! Write a Newsletter! Part 1 Worms on Wall Street Developing your Knowledge Base - Details! Details! Developing Your Knowledge Base - Change Management Forms KCS: Best Practices for Wikis and Knowledge Bases Tech Support Call Troubleshooting: Taking Control Service Desk Documentation: Get with the Process Help Desk Software: Choosing The Right Software Package For Your Needs

Knowledge Base Tips (KCS) Archives

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