HelpDeskNotes: IT Infrastructure Library (ITIL) Archives

IT Infrastructure Library (ITIL) Archives

Apr23	It's a Story of Survival of the Fittest for HDI - now SDI! Linda Marie April 23, 2008 Know More: Help Desk Culture, Help Desk Fundamentals, IT Infrastructure Library (ITIL) HDI, SDI I am sitting here chucking to myself over an article by CIO called Help Desks Killed off by Service Desks. The evolution of the IT industry has driven out the words "help desk" because of negative nick names like "unhelpful"... Posted at 8:57 PM \| Permalink \| Comments
Jan 9	Research, Statistics, Surveys, and Studies Every Help Desk Manager Should Read About Linda Marie January 9, 2008 These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would... Continue Reading Posted at 7:09 PM \| Permalink \| Comments
Oct24	Zendesk Software allows Service Desks to Attain Awareness and Enlightenment Linda Marie October 24, 2007 A company in Copenhagen, Denmark, called Zendesk has a new concept for Help Desk Software. In a refreshingly ingenious way, resolved tickets transform automatically into knowledge base solutions. Customers can go to the website to inquire about known problems or... Continue Reading Posted at 7:41 PM \| Permalink \| Comments
	ITIL Training and Cerification - What you need to know Linda Marie October 24, 2007 Have you been thinking about getting your ITIL certification? What are the benefits? What will it take? How much does it cost? Should you take classes? Is it worth it? Where can you find free, quality study material? What are... Continue Reading Posted at 6:13 AM \| Permalink \| Comments
Oct23	Don't Be Fooled: "Optimized" Research Targets Business Interests While Fooling Customers Linda Marie October 23, 2007 One of my posts from yesterday entitled ITIL News: ITIL Set To Take Off in the US? triggered a defensive response from the company Axios Systems, because I questioned their sponsorship of research produced to benefit their interests. The timing... Continue Reading Posted at 4:56 AM \| Permalink \| Comments
Oct22	ITIL News: ITIL Set To Take Off in the US? Linda Marie October 22, 2007 Just a couple of weeks ago the results of a study were released that said ITIL popularity was on the decline. Now a software company called Axios Systems that provides international IT Service Management (ITSM) solutions says ITIL is about... Continue Reading Posted at 4:48 AM \| Permalink \| Comments
	IT Service Desk Software: Sunrise Offers an ITIL Management Software Help Desk Software: Could Password Resets Become a Thing of the Past? Free ITIL Podcasts and Webinars at ConfigureSoft Network Monitoring Software for Help Desks ITIL On The Down Side: ITIL Adopters Are On The Decline IT Service Desk Software: Numara Offers an ITIL Wizard IT Service Desk Software: Yellowfin Wins Best Website Help Desk Software: Compuware Announces Software that Supports ITIL v3 Help Desk Software: BUYER BEWARE - Oblicore Offers ITIL Compliant SLM Software Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software Help Desk Managers - Free ITIL eBook for IT Managers HDI Certification News: New Service and Updated Standards Announced

IT Infrastructure Library (ITIL) Archives

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