HelpDeskNotes: Goals and Objectives Archives

Goals and Objectives Archives

Apr 9	What a Difference the Right Help Desk Software Can Make Linda Marie April 9, 2008 Know More: Goals and Objectives, ITIL Software, Software Tools Reviews Help Desk Software, Help desk solutions Olan Mills Inc, once a privately owned company with a chain of 900 portrait studios, closed its doors and reopened inside of 1,100 Kmart stores. The company purchased a cumbersome point-of-sale system that required an exorbitant amount of IT support. ... Posted at 11:21 AM \| Permalink \| Comments
Jan 9	Research, Statistics, Surveys, and Studies Every Help Desk Manager Should Read About Linda Marie January 9, 2008 These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would... Continue Reading Posted at 7:09 PM \| Permalink \| Comments
Jan 8	Support for Mobile Devices is Changing Help Desk Trends Linda Marie January 8, 2008 Have you noticed over the past couple of years mobile device support is taking more time on your help desk? I have noticed it at my work place. A recent study revealed that nearly two-thirds (65.7 percent) of the 816... Continue Reading Posted at 9:25 PM \| Permalink \| Comments
Dec30	5 Biggest Challenges (that I see) For IT Departments In 2008 Linda Marie December 30, 2007 Your SLAs' may not be changing with the New Year, but 2008 brings new expectations. Those expectations come from your chain of command and your team. "Out with the old and in with the new" can have multiple meanings and... Continue Reading Posted at 10:20 PM \| Permalink \| Comments
Dec27	Don’t be a Helpless Help Desk: Be Prepared for Disaster Linda Marie December 27, 2007 This is the perfect time of year to look back and assess your team’s performance during the last twelve months. Think about moments that you wish you could go back and erase. As a help desk manager, you know you... Continue Reading Posted at 9:32 PM \| Permalink \| Comments
Dec 4	Tech Support to User Ratio: What are your numbers? Linda Marie December 4, 2007 Today some of my colleagues and I had a good laugh, and I need to share it! Some of my colleague's competitors are running an IT business with a staff that is lopsided with technical support. They have twenty tech... Continue Reading Posted at 10:56 PM \| Permalink \| Comments
	Are you Environmentally Aware? Here Are 8 Earth Friendly Tips $$$ How Much Money is Your CCNA Certification Worth? $$$ Help Desk Notes Blog - Author Profile Help Desk Raving Fans 2007 Goals: Customer Satisfaction 2007 Goals: Average Speed of Answer (ASA) 2007 Goals: Service Level Agreements What are you aiming at for 2007? Does Your Service Desk Measure Up?

Goals and Objectives Archives

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