HelpDeskNotes: FAQs Archives

FAQs Archives

Apr25	How to Re-Apply Your IT Skills Linda Marie April 25, 2008 Know More: Books, Articles & Other Resources, FAQs, IT Careers, Outsourcing Help Desk Resumes, IT Careers, Outsourcing There is no question, IT opportunities are shrinking in the USA. Jobs are being outsourced, and salaries are shrinking more by the day. Many IT professionals in the USA who are looking for new job opportunities may need to take... Posted at 9:05 PM \| Permalink \| Comments
Nov18	PBX to VoIP Telephony: Why Your Call Center Needs To Take The Leap Linda Marie November 18, 2007 I recently had the opportunity to interview Simon Powell and George Stoutenburgh of Axis Internet to get a better understanding of how a call center can make the leap from PBX to Voice over Internet Protocol (VoIP), and what advantages... Continue Reading Posted at 8:13 PM \| Permalink \| Comments
Jul30	Help Desk Jobs and the Importance of People Skills – Resume and Interview Tips Linda Marie July 30, 2007 I would like to address the first part of a question posted here on HelpDeskNotes.com that asks:What qualifications and experience does a Help Desk support analyst require?First and foremost, if you do not have people skills, you should not look... Continue Reading Posted at 7:29 PM \| Permalink \| Comments
Jul25	How Will Help Desk Salaries be Affected by the Minimum Wage Increase? Linda Marie July 25, 2007 Money, it's a gas. Grab that cash with both hands and make a stash... (Thank you Pink Floyd)Don’t get too excited about the federal minimum wage increase if you work on a help desk. Since the average Help Desk Salary... Continue Reading Posted at 10:02 PM \| Permalink \| Comments
Jan27	What is a Help Desk? Tim Stay January 27, 2006 A help desk is a system designed to help and support an end-user of a particular product. The help desk system provides information and helps solve technical questions on how to use the product. In today's world, many help desks are web-based. Users can go to a company's help desk website and find answers to a particular question or problem about the company's product. Continue Reading Posted at 9:42 AM \| Permalink \| Comments

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