HelpDeskNotes: Expert Interviews Archives

Expert Interviews Archives

Nov18	PBX to VoIP Telephony: Why Your Call Center Needs To Take The Leap Linda Marie November 18, 2007 Know More: Expert Interviews, FAQs, Telephony for Call Centers broadband phone, Broadband telephony, IP telephony, Voice Over Broadband I recently had the opportunity to interview Simon Powell and George Stoutenburgh of Axis Internet to get a better understanding of how a call center can make the leap from PBX to Voice over Internet Protocol (VoIP), and what advantages... Continue Reading Posted at 8:13 PM \| Permalink \| Comments
Feb 7	Expert Interviews: A conversation with Mike McBride (Final Part) Phil Gerbyshak February 7, 2007 In our final piece of the Mike McBride interview series, we talk about the advice Mike would give to folks thinking about starting a career on the Help Desk, and the best advice he ever received. If you'd like to... Continue Reading Posted at 3:21 PM \| Permalink \| Comments
Feb 6	Expert Interviews: A conversation with Mike McBride (Part 3) Phil Gerbyshak February 6, 2007 Part 3 of the Mike McBride InterviewPlease check out the previous parts of the Mike McBride interview:Part 1, Part 2, where we've engaged Mike in a conversation about metrics, what he likes about being on the Help Desk, and some... Continue Reading Posted at 7:27 PM \| Permalink \| Comments
Jan30	Interviews with Experts: Mike McBride (part 2) Phil Gerbyshak January 30, 2007 In Mike McBride: part 1, Mike shared who he was and what his favorite part of the Help Desk is, important things in getting to know a bit more about what makes Mike tick. When I read Mike's answers, I... Continue Reading Posted at 7:04 PM \| Permalink \| Comments
Jan29	Interviews with Experts: Mike McBride on Help Desk Notes (part 1) Phil Gerbyshak January 29, 2007 Now for an Expert Interview. In the first of what will be many conversations with experts, I start with Mike McBride, one of the first bloggers I encountered when I started writing 2 years ago. Mike has a great blog... Continue Reading Posted at 9:56 PM \| Permalink \| Comments

Expert Interviews Archives

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