HelpDeskNotes: Customer Service & Call Centers Archives

Customer Service & Call Centers Archives

Apr 7	Outsourcing - Two Problems Areas in Outsourcing That Are Rarely Considered - And a Winning Solution Linda Marie April 7, 2008 Know More: Customer Service & Call Centers, Don't be a Helpless Help Desk, Outsourcing, Quality Assurance Help Desk Language Barrier, Lack of Experience, Outsourcing Alternatives, Outsourcing problems Many U.S. companies who have fallen into the trap of outsourcing their IT departments have learned all the disadvantages the hard way. The decline in service that companies suffer after making an outsourcing transition can be harsh on company profits,... Continue Reading Posted at 9:01 AM \| Permalink \| Comments
Apr 1	Help Desk Software: Ticket Desk Pro - Going Going... Linda Marie April 1, 2008 Here is a new software package I just heard about called Ticket Desk Pro. The price is currently 15.47, but look out, the price goes up five cents every time someone buys a copy. (Pretty original idea for selling software!) ... Continue Reading Posted at 3:45 PM \| Permalink \| Comments
Jan 9	Research, Statistics, Surveys, and Studies Every Help Desk Manager Should Read About Linda Marie January 9, 2008 These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would... Continue Reading Posted at 7:09 PM \| Permalink \| Comments
Nov26	AtomPark.com’s Atomic Email Software in Help Desk Functions Peter Clark November 26, 2007 As part of any company’s customer service and help desk functions, the need will certainly arise when you to contact your customers to inform them of anything from product announcements or additional information to new company policy to database... Continue Reading Posted at 4:59 PM \| Permalink \| Comments
Sep24	Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software Linda Marie September 24, 2007 This is the time of year when software companies come out with their latest and greatest versions, because they know many companies are making plans for growth next year. I started posting notices about software updates last week, and I... Continue Reading Posted at 9:05 PM \| Permalink \| Comments
Sep20	HDI Certification News: New Service and Updated Standards Announced Linda Marie September 20, 2007 The world's largest membership association for IT help desk and service management professionals, Help Desk Institute (HDI), is now offering new services that provide an independent review of IT support centers based on Industry Standards and Best Practices. Today the... Continue Reading Posted at 9:35 PM \| Permalink \| Comments
	IT Security and Busness Needs: Let The Business Make $$$ Money Call Center Management Tips: How to Increase Call Volumes Customer Service Skills: 1 Simple Trick to Improve Your Skills Help Desk - Half Truths - Outsourcing and More Help Desk Jobs and the Importance of People Skills – Resume and Interview Tips Developing your Knowledge Base - Details! Details! Developing Your Knowledge Base - Change Management Forms Telephone Script: By Reader Request Help Desk Raving Fans Humor: Call Handling - Be Fast! Customer Service Humor: Lowering Handle time cartoon Call Center Outsourcing Humor: I Don't Have a Bad Attitude Help Desk Management: Are Your Customers Fatigued? Help Desk Notes: Worst Customer Service Call Contest

Customer Service & Call Centers Archives

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