HelpDeskNotes: Help Desk Culture Archives

Help Desk Culture Archives

Apr23	It's a Story of Survival of the Fittest for HDI - now SDI! Linda Marie April 23, 2008 Know More: Help Desk Culture, Help Desk Fundamentals, IT Infrastructure Library (ITIL) HDI, SDI I am sitting here chucking to myself over an article by CIO called Help Desks Killed off by Service Desks. The evolution of the IT industry has driven out the words "help desk" because of negative nick names like "unhelpful"... Posted at 8:57 PM \| Permalink \| Comments
Jan 3	Sweet Potato Power - How to Power an MP3 Player With Sweet Potatoes Linda Marie January 3, 2008 I love to learn. In fact, I try to pass that along to the kids in my family by getting educational gifts. Between science experiments and educational games, you might think the kids find me boring, but they don't. On... Continue Reading Posted at 8:57 PM \| Permalink \| Comments
Dec26	The Year in Review: Five Most Popular helpdesknotes.com Blog Posts For 2007 Linda Marie December 26, 2007 Helpdesknotes has come a long way this year. Subscribers have tripled, traffic has quadrupled, and Google has begun to smile on this techie blog at last. Although I try to look for new interests & trends for Help Desk Managers,... Continue Reading Posted at 8:55 PM \| Permalink \| Comments
Dec12	CompUSA Goes Out of Business Linda Marie December 12, 2007 Got a gadget geek on your Christmas list? I suggest hurrying on down to CompUSA. All 103 stores will be closing by the end of the year, and everything is on sale. Here is a link to find a store... Continue Reading Posted at 8:22 PM \| Permalink \| Comments
Nov19	Thanksgiving: Holiday or Holi-not? Linda Marie November 19, 2007 In some work environments, Thanksgiving week slows everything down. Many help desks get fewer calls, fewer requests, and people have more time to take a deep breath. That is not the case where I work!!! My customer base is international,... Continue Reading Posted at 8:45 PM \| Permalink \| Comments
Sep25	YouTube Cartoon: Mac vs. PC with South Park Attitude Linda Marie September 25, 2007 Are you tired of the Mac vs. PC commercials? Do you think Mac gets a little over-rated, and PC gets hit a bit too hard? Does your soul cry out for a little South Park-style humor every once in a... Continue Reading Posted at 3:15 AM \| Permalink \| Comments
	Help Desk Techs: Youth vs Experience Attendance Problems at Your Call Center? Try Pizza Mondays Tech Humor: My "Safe Mode" Dream Laugh a Little - It's Friday! Say Thank You, Not I'm Sorry Beauty and Productivity Small Details, Big Impact Help Desk Management: Are Your Customers Fatigued?

Help Desk Culture Archives

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