HelpDeskNotes: Outage & Crisis Management Archives

Outage & Crisis Management Archives

Dec28	The Birth of a Help Desk Operations Center Linda Marie December 28, 2007 Know More: About HelpDeskNotes, Call Center Communication, Help Desk Fundamentals, Outage & Crisis Management, Process & Methodology Although I have often thought about it, I just realized that I never written about the birth of a Help Desk Operations Center. If you compare a help desk to a hospital, the Help Desk Operations Center is the Emergency... Posted at 11:45 PM \| Permalink \| Comments
Oct19	Friday Funnies: Where's the Love? Linda Marie October 19, 2007 When everything is going well, no one notices us. Then there are days when supporting a network is scary. Let a mail server skip a beat, and someone could be strapping you down to the guillotine. IT managers have... Continue Reading Posted at 3:58 AM \| Permalink \| Comments
Oct16	Disaster Recovery Solutions: FalconStor offers 4 Packages Linda Marie October 16, 2007 How does your Disaster Recovery plan look? Did you know that of companies that have major loss of computerized records, 43% NEVER reopen, 51% close within two years, and only 6% survive long term. Today I am going to highlight... Continue Reading Posted at 7:58 PM \| Permalink \| Comments
Sep24	Help Desk Managers - Free ITIL eBook for IT Managers Linda Marie September 24, 2007 Compuware is offering a free eBook called "The Definitive Guide to Business Service Management" by Greg Shields. This book is directed at IT Service Managers, and is designed to give all levels of IT Service Managers methods to improve services. ... Continue Reading Posted at 3:16 AM \| Permalink \| Comments
Aug22	Hurricane Dean: A Reminder for Updating Your Disaster Recovery Plan Linda Marie August 22, 2007 The current hurricane season brings to mind the importance of a solid Disaster Recovery Plan. Think about what would happen to your company if all computer data was lost. How many people would be unable to work? In an effort... Continue Reading Posted at 9:15 PM \| Permalink \| Comments
Aug15	Crisis Management - Arm the Troops - Step 3 Linda Marie August 15, 2007 If the title and pictures for this blog entry didn't say it loud and clear, than I will say it more plainly. Yes, I am a veteran, and evey once in a while the lingo comes to the surface. Don't... Continue Reading Posted at 8:55 PM \| Permalink \| Comments
	Storm Worm Virus – Crisis Management Part 2 Crisis Management – The First Step in Damage Control

Outage & Crisis Management Archives

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