HelpDeskNotes: Call Center Communication Archives

Call Center Communication Archives

Dec28	The Birth of a Help Desk Operations Center Linda Marie December 28, 2007 Know More: About HelpDeskNotes, Call Center Communication, Help Desk Fundamentals, Outage & Crisis Management, Process & Methodology Although I have often thought about it, I just realized that I never written about the birth of a Help Desk Operations Center. If you compare a help desk to a hospital, the Help Desk Operations Center is the Emergency... Posted at 11:45 PM \| Permalink \| Comments
Oct 1	Book Review - Influencer: The Power to Change Anything Linda Marie October 1, 2007 I recently received a pre-release copy of "Influencer: The Power to Change Anything." To be blatantly honest, I usually speed read self help and improvement books so they don't put me to sleep, but I did not want to speed... Continue Reading Posted at 4:07 AM \| Permalink \| Comments
Aug27	Impress Your Boss! Write a Newsletter! Part 2 Linda Marie August 27, 2007 As promised in Part 1 of "Impress Your Boss! Write a Newsletter! I have prepared a sample newsletter for you to follow. Subscribe today so you can follow this series, and receive more important tips about managing your helpdesk. THE HELP... Continue Reading Posted at 9:38 PM \| Permalink \| Comments
Aug15	Crisis Management - Arm the Troops - Step 3 Linda Marie August 15, 2007 If the title and pictures for this blog entry didn't say it loud and clear, than I will say it more plainly. Yes, I am a veteran, and evey once in a while the lingo comes to the surface. Don't... Continue Reading Posted at 8:55 PM \| Permalink \| Comments
Aug14	Seating for Success at the Call Center Linda Marie August 14, 2007 Have you ever walked into a meeting or a class a little late, and sat down next to someone who appeared to be taking good notes so you could look over their shoulder? Here’s another picture, imagine you are working... Continue Reading Posted at 10:03 PM \| Permalink \| Comments
Aug 5	Storm Worm Virus – Crisis Management Part 2 Linda Marie August 5, 2007 Probably the worst recent virus threat is the Storm Worm Virus. It has grown 10 times larger than any other email attack in the past two years. On average 1 million emails cross the internet in one day, but between... Continue Reading Posted at 9:21 PM \| Permalink \| Comments
	Developing your Knowledge Base - Details! Details! Developing Your Knowledge Base - Change Management Forms Small Details, Big Impact

Call Center Communication Archives

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