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Jan15
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Dec28
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Although I have often thought about it, I just realized that I never written about the birth of a Help Desk Operations Center. If you compare a help desk to a hospital, the Help Desk Operations Center is the Emergency...
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Jul22
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Hi, I am Linda Marie, and I am the new contributing author of the Help Desk Notes Blog. I am so happy to have the opportunity to share my experiences with you. For fear of aging myself, I almost don’t...
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Nov21
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Help, I need somebody, Help, not just anybody,Help, you know I need someone, help! Well Paul McCartney and John Lennon probably got the help they needed, but what about your customers? Welcome to Help Desk Notes where we discuss...
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