These days help desks need to keep their competitive edge. Technology changes moment by moment, and help desks need to stay informed. Realizing how important it is to know about the ever changing trends in technology, I decided I would gather links to all of the help desk statistical information I could find so that my readers can find them in one place.
Statistics Related to OffShore Outsourcing
HDI Announces Results of Landmark Study Measuring Customers’ Satisfaction with IT Support
Here is a link to a smorgasbord of different studies relevant to running IT departments (I found one link that went to the wrong study, but I was able to Google it.)
Other Help Desk Notes Articles Highlighting Help Desk Research/Studies
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