Pathworks is a web based help desk support application that can be setup in less than a day instead of weeks or months like many other support applications. This is the first help desk software I have seen that uses avatars with help desk agents names. I can see how that would come in handy when you have a large 24-hour help desk. Many busy help desk agents don't know the names of all the other agents on their own help desk because they are constantly on the phones.
Self-Service Portal — Employees and customers can solve problems using the same knowledge base with a multi-source search capabilities.
Pathworks Interactive Checklists™— Easy-to-follow checklists guide people step-by-by through problem resolution procedures, while tracking their progress. This feature lets agents turn practically any procedure into a self-service activity that can be performed by people of any experience level.
Collaborative Knowledge Base — Pathworks’ integrated Knowledge base stores your case histories, articles, and checklists for easy retrieval by agents and self-service users. Everyone can contribute and share what they know. And articles are kept up-to-date through ongoing use and feedback.
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