HelpDeskNotes: December 2007 Archives

« November 2007 | Main | January 2008 »

Dec31	2008 Times Square New Years Count Down/Ball Drop Video Linda Marie December 31, 2007 Know More: News, Trends & Events How it works, New Years Ball Drop Video, Times Square 2008 Ball January 1, 2008 marks the centennial of the New York Time Square's ball drop, and this time the ball will turn "green." This year, the motif is "Let There Be Light," but the light is coming from 9,576 energy-efficient bulbs. The ball will use about the same amount of electricity as 10 toasters. Yes, you guessed it. They are LED bulbs. Made by Philips Lighting for the New Years event, they emit more than twice as much light last year's lights. The lights from the 2007 Times Square Ball had about 600 incandescent and halogen bulbs. The new led lights can create more than 16 million colors for a kaleidoscope of hues against the 672 Waterford Crystal triangles. Here is an interesting video about how it works: And BTW: HAPPY NEW YEAR!!! Posted at 10:42 PM \| Permalink \| Comments
Dec30	5 Biggest Challenges (that I see) For IT Departments In 2008 Linda Marie December 30, 2007 Your SLAs' may not be changing with the New Year, but 2008 brings new expectations. Those expectations come from your chain of command and your team. "Out with the old and in with the new" can have multiple meanings and... Continue Reading Posted at 10:20 PM \| Permalink \| Comments
	Top 5 Outsourcing Trends for 2008 Linda Marie December 30, 2007 The New Year is upon us, and predictions about outsourcing business trends for 2008 are in. The International Association of Outsourcing Professionals (IAOP) says that socially responsible outsourcing, global competition for talented employees, and a power shift among outsourcing players... Continue Reading Posted at 9:45 PM \| Permalink \| Comments
	The Best/Worst of 2007 - Technically Speaking Linda Marie December 30, 2007 The end of the year always brings stories that compare all the best/worst changes that the year has brought. Whether or not I agree with all of them, I do find many of them interesting, and together they highlight the... Continue Reading Posted at 4:52 PM \| Permalink \| Comments
Dec28	The Birth of a Help Desk Operations Center Linda Marie December 28, 2007 Although I have often thought about it, I just realized that I never written about the birth of a Help Desk Operations Center. If you compare a help desk to a hospital, the Help Desk Operations Center is the Emergency... Continue Reading Posted at 11:45 PM \| Permalink \| Comments
Dec27	Funny New Years Resolution Video Linda Marie December 27, 2007 Ah! It is that time of year again! The New Year is upon us! Got some resolutions? Come on! Stop trying to resist! Kick start it with a little champagne. I even brought you a funny video to get you... Continue Reading Posted at 11:53 PM \| Permalink \| Comments
	Don’t be a Helpless Help Desk: Be Prepared for Disaster Linda Marie December 27, 2007 This is the perfect time of year to look back and assess your team’s performance during the last twelve months. Think about moments that you wish you could go back and erase. As a help desk manager, you know you... Continue Reading Posted at 9:32 PM \| Permalink \| Comments
Dec26	The Year in Review: Five Most Popular helpdesknotes.com Blog Posts For 2007 Linda Marie December 26, 2007 Helpdesknotes has come a long way this year. Subscribers have tripled, traffic has quadrupled, and Google has begun to smile on this techie blog at last. Although I try to look for new interests & trends for Help Desk Managers,... Continue Reading Posted at 8:55 PM \| Permalink \| Comments
Dec21	A Funny but Bad Christmas Gift Linda Marie December 21, 2007 Ever get a bad gift for Christmas? Just how bad was it? There are some really poor choices out there for people who are challenged at gift giving. The worst gift I can remember was a bright orange house dress. ... Continue Reading Posted at 1:43 AM \| Permalink \| Comments
Dec19	Who You? Hulu? Linda Marie December 19, 2007 Atlast, I am one of the chosen. I have arrived! I received my invitation to sign into Hulu's Private Beta last week. (I feel so in techno-fash now.) When I tried to sign up on October 30th, Hulu wasn't "ready... Continue Reading Posted at 8:33 PM \| Permalink \| Comments
Dec17	Help Desk Software Review: Pathworks by Reader Request Linda Marie December 17, 2007 Pathworks is a web based help desk support application that can be setup in less than a day instead of weeks or months like many other support applications. This is the first help desk software I have seen that uses... Continue Reading Posted at 8:52 PM \| Permalink \| Comments
Dec14	Holiday Humor: Funny Christmas Commercial Linda Marie December 14, 2007 Ah, here is a holiday party, complete with snow. Ya gotta love snow. I live in Colorado, and we usually get a lot of snow, but I hope you are not getting the same kind of snow in this commercial. ... Continue Reading Posted at 11:26 PM \| Permalink \| Comments
Dec12	I Stream! You Stream! We all Scream for IMEEM!!! Linda Marie December 12, 2007 Ah! I could not resist titling this article with one of my grandfather's favorite chants. I can hear his voice now, bellowing through the neighborhood after dinner on a hot summer night. My grandfather would eat ice cream for dinner... Continue Reading Posted at 9:35 PM \| Permalink \| Comments
	CompUSA Goes Out of Business Linda Marie December 12, 2007 Got a gadget geek on your Christmas list? I suggest hurrying on down to CompUSA. All 103 stores will be closing by the end of the year, and everything is on sale. Here is a link to find a store... Continue Reading Posted at 8:22 PM \| Permalink \| Comments
Dec 9	Free Remote Access Software Reviews Linda Marie December 9, 2007 I have come across some really exciting, free remote access software lately, but I feel I need to qualify that statement. First: it takes a lot for software to move me in any way. Second: By nature, the words "free... Continue Reading Posted at 10:48 PM \| Permalink \| Comments
Dec 6	Funny Chanaka - Hanukka/Chanukah Videos Linda Marie December 6, 2007 Since Hanakka started this week, I want to share some of my favorite videos. Happy Chanukah! I know, I put up some Christmas stuff last week, so some of you may be wondering where the heck I am coming from. ... Continue Reading Posted at 11:38 PM \| Permalink \| Comments
Dec 4	Tech Support to User Ratio: What are your numbers? Linda Marie December 4, 2007 Today some of my colleagues and I had a good laugh, and I need to share it! Some of my colleague's competitors are running an IT business with a staff that is lopsided with technical support. They have twenty tech... Continue Reading Posted at 10:56 PM \| Permalink \| Comments
	Network Enforcer: Answer to Yesterdays Blog Linda Marie December 4, 2007 I received a response to my inquiry about the network monitoring software called Network Enforcer. (I wrote about this yesterday: Happy Holidays Network Admins! You Got Your Wish! Enforce your POWER!!! The website URL www.network-enforcer.com is simply helping to market... Continue Reading Posted at 8:39 PM \| Permalink \| Comments
Dec 3	Happy Holidays Network Admins! You Got Your Wish! Enforce your POWER!!! (Okay, maybe not) Linda Marie December 3, 2007 Ever wish you could monitor users better, and then when you catch them doing something that could endanger the network, Whack! Hello Network Admins! The Network Enforcer is here! I noticed two different Network Enforcer products on the internet -... Continue Reading Posted at 9:18 PM \| Permalink \| Comments
Dec 2	One Laptop Per Child: You can change a life Linda Marie December 2, 2007 Have you thought about how you can make a difference in a child's life, and take a computer home to your family at the same time? This isn't just any laptop, this laptop is water resistant, it is charged using... Continue Reading Posted at 9:07 PM \| Permalink \| Comments

« November 2007 | Main | January 2008 »

Dec31	2008 Times Square New Years Count Down/Ball Drop Video Linda Marie December 31, 2007 Know More: News, Trends & Events How it works, New Years Ball Drop Video, Times Square 2008 Ball January 1, 2008 marks the centennial of the New York Time Square's ball drop, and this time the ball will turn "green." This year, the motif is "Let There Be Light," but the light is coming from 9,576 energy-efficient bulbs. The ball will use about the same amount of electricity as 10 toasters. Yes, you guessed it. They are LED bulbs. Made by Philips Lighting for the New Years event, they emit more than twice as much light last year's lights. The lights from the 2007 Times Square Ball had about 600 incandescent and halogen bulbs. The new led lights can create more than 16 million colors for a kaleidoscope of hues against the 672 Waterford Crystal triangles. Here is an interesting video about how it works: And BTW: HAPPY NEW YEAR!!! Posted at 10:42 PM \| Permalink \| Comments
Dec30	5 Biggest Challenges (that I see) For IT Departments In 2008 Linda Marie December 30, 2007 Your SLAs' may not be changing with the New Year, but 2008 brings new expectations. Those expectations come from your chain of command and your team. "Out with the old and in with the new" can have multiple meanings and... Continue Reading Posted at 10:20 PM \| Permalink \| Comments
	Top 5 Outsourcing Trends for 2008 Linda Marie December 30, 2007 The New Year is upon us, and predictions about outsourcing business trends for 2008 are in. The International Association of Outsourcing Professionals (IAOP) says that socially responsible outsourcing, global competition for talented employees, and a power shift among outsourcing players... Continue Reading Posted at 9:45 PM \| Permalink \| Comments
	The Best/Worst of 2007 - Technically Speaking Linda Marie December 30, 2007 The end of the year always brings stories that compare all the best/worst changes that the year has brought. Whether or not I agree with all of them, I do find many of them interesting, and together they highlight the... Continue Reading Posted at 4:52 PM \| Permalink \| Comments
Dec28	The Birth of a Help Desk Operations Center Linda Marie December 28, 2007 Although I have often thought about it, I just realized that I never written about the birth of a Help Desk Operations Center. If you compare a help desk to a hospital, the Help Desk Operations Center is the Emergency... Continue Reading Posted at 11:45 PM \| Permalink \| Comments
Dec27	Funny New Years Resolution Video Linda Marie December 27, 2007 Ah! It is that time of year again! The New Year is upon us! Got some resolutions? Come on! Stop trying to resist! Kick start it with a little champagne. I even brought you a funny video to get you... Continue Reading Posted at 11:53 PM \| Permalink \| Comments
	Don’t be a Helpless Help Desk: Be Prepared for Disaster Linda Marie December 27, 2007 This is the perfect time of year to look back and assess your team’s performance during the last twelve months. Think about moments that you wish you could go back and erase. As a help desk manager, you know you... Continue Reading Posted at 9:32 PM \| Permalink \| Comments
Dec26	The Year in Review: Five Most Popular helpdesknotes.com Blog Posts For 2007 Linda Marie December 26, 2007 Helpdesknotes has come a long way this year. Subscribers have tripled, traffic has quadrupled, and Google has begun to smile on this techie blog at last. Although I try to look for new interests & trends for Help Desk Managers,... Continue Reading Posted at 8:55 PM \| Permalink \| Comments
Dec21	A Funny but Bad Christmas Gift Linda Marie December 21, 2007 Ever get a bad gift for Christmas? Just how bad was it? There are some really poor choices out there for people who are challenged at gift giving. The worst gift I can remember was a bright orange house dress. ... Continue Reading Posted at 1:43 AM \| Permalink \| Comments
Dec19	Who You? Hulu? Linda Marie December 19, 2007 Atlast, I am one of the chosen. I have arrived! I received my invitation to sign into Hulu's Private Beta last week. (I feel so in techno-fash now.) When I tried to sign up on October 30th, Hulu wasn't "ready... Continue Reading Posted at 8:33 PM \| Permalink \| Comments
Dec17	Help Desk Software Review: Pathworks by Reader Request Linda Marie December 17, 2007 Pathworks is a web based help desk support application that can be setup in less than a day instead of weeks or months like many other support applications. This is the first help desk software I have seen that uses... Continue Reading Posted at 8:52 PM \| Permalink \| Comments
Dec14	Holiday Humor: Funny Christmas Commercial Linda Marie December 14, 2007 Ah, here is a holiday party, complete with snow. Ya gotta love snow. I live in Colorado, and we usually get a lot of snow, but I hope you are not getting the same kind of snow in this commercial. ... Continue Reading Posted at 11:26 PM \| Permalink \| Comments
Dec12	I Stream! You Stream! We all Scream for IMEEM!!! Linda Marie December 12, 2007 Ah! I could not resist titling this article with one of my grandfather's favorite chants. I can hear his voice now, bellowing through the neighborhood after dinner on a hot summer night. My grandfather would eat ice cream for dinner... Continue Reading Posted at 9:35 PM \| Permalink \| Comments
	CompUSA Goes Out of Business Linda Marie December 12, 2007 Got a gadget geek on your Christmas list? I suggest hurrying on down to CompUSA. All 103 stores will be closing by the end of the year, and everything is on sale. Here is a link to find a store... Continue Reading Posted at 8:22 PM \| Permalink \| Comments
Dec 9	Free Remote Access Software Reviews Linda Marie December 9, 2007 I have come across some really exciting, free remote access software lately, but I feel I need to qualify that statement. First: it takes a lot for software to move me in any way. Second: By nature, the words "free... Continue Reading Posted at 10:48 PM \| Permalink \| Comments
Dec 6	Funny Chanaka - Hanukka/Chanukah Videos Linda Marie December 6, 2007 Since Hanakka started this week, I want to share some of my favorite videos. Happy Chanukah! I know, I put up some Christmas stuff last week, so some of you may be wondering where the heck I am coming from. ... Continue Reading Posted at 11:38 PM \| Permalink \| Comments
Dec 4	Tech Support to User Ratio: What are your numbers? Linda Marie December 4, 2007 Today some of my colleagues and I had a good laugh, and I need to share it! Some of my colleague's competitors are running an IT business with a staff that is lopsided with technical support. They have twenty tech... Continue Reading Posted at 10:56 PM \| Permalink \| Comments
	Network Enforcer: Answer to Yesterdays Blog Linda Marie December 4, 2007 I received a response to my inquiry about the network monitoring software called Network Enforcer. (I wrote about this yesterday: Happy Holidays Network Admins! You Got Your Wish! Enforce your POWER!!! The website URL www.network-enforcer.com is simply helping to market... Continue Reading Posted at 8:39 PM \| Permalink \| Comments
Dec 3	Happy Holidays Network Admins! You Got Your Wish! Enforce your POWER!!! (Okay, maybe not) Linda Marie December 3, 2007 Ever wish you could monitor users better, and then when you catch them doing something that could endanger the network, Whack! Hello Network Admins! The Network Enforcer is here! I noticed two different Network Enforcer products on the internet -... Continue Reading Posted at 9:18 PM \| Permalink \| Comments
Dec 2	One Laptop Per Child: You can change a life Linda Marie December 2, 2007 Have you thought about how you can make a difference in a child's life, and take a computer home to your family at the same time? This isn't just any laptop, this laptop is water resistant, it is charged using... Continue Reading Posted at 9:07 PM \| Permalink \| Comments

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