Is your help desk on the move? Well, probably not since there are not many tools that let you walk too far from your desk, but that is already changing. NetOps is launching a remote control software that allows IT support from mobile devices like handheld PCs or cell phones. A free trial and whitepapers are available on the site's product page.
Here's a comprehensive list of features:
NetOp Mobile & Embedded Host Module
- Remote control - screen display on a computer with installed NetOp Guest, adoption of control via keyboard and mouse, starting and ending programs.
- Bidirectional file transfer - copying, moving, synchronizing, cloning and delta transfer of files.
- Inventory - read out of software and hardware equipment of the device including battery charge condition and WiFi signal strength.
- Help request - configurable hotkey for quick and easy requests for help from the helpdesk.
- Instant messaging - integrated text chat for exchanging messages.
- Event logging - logging of remote session on the device or centrally via the NetOp Security Server.
- Stealth mode - deactivation of the graphic user interface for the prevention of accidental intervention by the user.
NetOp Mobile & Embedded Guest Module
- Remote control - display of host desktop (with zoom function), adoption of mouse and keyboard (incl. function buttons), transmission of commands, starting/ending programs as well as log-off, shut down, restart of host.
- Remote management - full access to system control, services, registry, task manager, event protocols, releases and consoles.
- Inventory - remote-controlled collection of hardware and software information.
- Bidirectional file transfer - file manager with drag & drop function and delta transfer for copying, moving, synchronizing and cloning of files.
- Instant messaging - integrated text chat for exchanging messages.
- Kiosk mode - automatic connection and recovery, password protection for quitting full screen mode and disconnection.
- Address book - management of connection data for frequently-used hosts.
Installation, configuration & security
- Easy installation & configuration - installation via Active Sync or download from a web server. Offline configuration by means of NetOp Mobile Manager provided.
- Industry-leading security functions - encoding of the entire data communication with 256 bit AES. Centralized authentication
Since this is a new product, and there are no reviews available yet, here is a collection of reviews on other Danware products:
Google Gear Guide, PCPRO, & Windows IT Pro
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Tracked on: January 16, 2008 11:38 PM | Permalink to Trackback