osTicket is a help desk ticketing system designed for the do-it-yourselfer who needs customized software. There are many benefits to customizing, but every help desk manager needs to consider the need to hirer one or more people to support customized software. That must be why a forum was created to help support the package and answer FAQs. (Always keep in mind that customized software is only as good as the people you employee to customize it.)
osTicket Basic features:
Supports aliases with perl gateway Supports pop3 login with optional crontab. Uses Perl gateway, PHP backend, and MySQL database Handles unlimited emails Admin/Supporter/User panels Email Intervals to prevent autoresponder loops Max Allowed to limit maximum tickets user can have opened Filters to remove messages in replies Accept attachments and limit size
Completely delete tickets from database Create categories (departments) Create Representatives (Supporters) Define groups Edit or disable response messages Email alerts compatible with pagers
User Features
Login with email and any ticket # assigned to you View all tickets sent from specified email
Have you used this software? Post a comment.
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Posted by: moustafa | October 19, 2008 12:39 AM | Permalink to Comment