Imagine seeing customer data pop up on your screen when you pick up a call. In my opinion that is the best feature in this software. It also integrates with Microsoft SQL server and Oracle databases, and you can build your own screens and customize fields. This is one to look into if you have the budget for it.
- Computer Telephony Integration - captures data from the telephony system and allows it to pop up on the agents screen when the call is answered. Some of the systems C2 Enterprise works with are: Avaya, Nortel, Genesys, and Alcatel
- Build your own screens and customize fields
- Integrates with Microsoft SQL server and Oracle databases
- Email management - Customer emails are automatically replied to and then forwarded in ticket form to the designated group
- Asset Management
- Surveys can go out automatically when a ticket is closed
- Crystal reports make generating reports easy
- Quick and simple deployment
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