Alloy Software offers a full service ticketing system called Alloy Navigator for help desks with ITIL ideals in mind. The software can be tailored to your help desk needs, so you don't need to invest in the entire package. As always, you should try before you buy. I recommend checking out the Product Tour and the free Webinars. They also offer a 30 day free trial.
Service Management
Help Desk Ticketing- Incident and Problem Management
- Knowledge Management
- Task and Workflow Management
- Service Level Management
Asset Management
- Automated Hardware and Software Inventory
- Financial Asset Management
- Software Licensing Compliance
- Library
Network Management
- Automated Hardware and Software Inventory
- Detailed configuration information facilitates hardware upgrades
- Detailed system information for system troubleshooting
- File usage monitoring for spotting unauthorized content
- Drill-down web reporting for easy access to your configuration information
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Reviews:
Windows IT Pro, Channel Web Network, & Softplatz (User reviews for the free trial version are on the right)
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