HelpDeskNotes: November 2007 Archives

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Nov30	Funny Christmas Commercial Videos Linda Marie November 30, 2007 Know More: Help Desk Comics, Cartoons, & Videos, Humor for Tech Support Christmas Commercials, Christmas Humor, Funny Holiday Videos Looking for some funny holiday videos? It is hard to find funny videos on the internet. When I search for humor on the internet, I come across some truly lousy material. I don't stop searching until I find something that makes me laugh, and I am a tough customer. ;-) This week I’ve brought you the best of what I found. Here are a couple of funny Christmas beer commercials. Enjoy! Keep laughing, and have a great holiday! #1: #2: (Sloshed Santa...) Continue Reading Posted at 8:04 PM \| Permalink \| Comments
Nov28	NetOps Tech Has a Help Desk Tool for Techs On The Move Linda Marie November 28, 2007 Is your help desk on the move? Well, probably not since there are not many tools that let you walk too far from your desk, but that is already changing. NetOps is launching a remote control software that allows IT... Continue Reading Posted at 10:13 PM \| Permalink \| Comments
	Is that SPAM Ham Ma'am? 4 Reasons You might Confuse SPAM with spam Linda Marie November 28, 2007 I had a good giggle when I read this news. I heard about the SPAM lawsuit some years ago, and I thought it was a joke. Spam Arrest LLC finally won its five year legal battle against Hormel. Hormel filed... Continue Reading Posted at 6:59 PM \| Permalink \| Comments
Nov27	1 in 5 Companies Settle Lawsuits to Avoid Email Search Costs Linda Marie November 27, 2007 A survey of professionals directly involved in legal discovery shows that one in five businesses fold when faced with a lawsuit rather than pay the cost of searching through thousands of emails. Help Desk managers are often faced with following... Continue Reading Posted at 9:16 PM \| Permalink \| Comments
Nov26	Help Desk Software: osTicket is Open Source Linda Marie November 26, 2007 osTicket is a help desk ticketing system designed for the do-it-yourselfer who needs customized software. There are many benefits to customizing, but every help desk manager needs to consider the need to hirer one or more people to support customized... Continue Reading Posted at 8:26 PM \| Permalink \| Comments
	AtomPark.com’s Atomic Email Software in Help Desk Functions Peter Clark November 26, 2007 As part of any company’s customer service and help desk functions, the need will certainly arise when you to contact your customers to inform them of anything from product announcements or additional information to new company policy to database... Continue Reading Posted at 4:59 PM \| Permalink \| Comments
Nov25	Cyber Monday: Is It The Busiest Online Shopping Day? Linda Marie November 25, 2007 Everybody's talking about Cyber Monday, but is it just a lot of hype? How much more traffic do online retailers get on the first Monday after Thanksgiving? Is it really the busiest online shopping day of the year? Where did... Continue Reading Posted at 9:00 PM \| Permalink \| Comments
Nov20	Funny Thanksgiving Commercial Videos Linda Marie November 20, 2007 Since so many people are on vacation, there may be some bored help desk managers out there. So, I decided to dish out a few funny Thanksgiving commercials to entertain you.#1 Here's how to quickly defrost your turkey:... Continue Reading Posted at 9:50 PM \| Permalink \| Comments
	Help Desk Software: Alloy Navigator Linda Marie November 20, 2007 Alloy Software offers a full service ticketing system called Alloy Navigator for help desks with ITIL ideals in mind. The software can be tailored to your help desk needs, so you don't need to invest in the entire package. As... Continue Reading Posted at 6:53 PM \| Permalink \| Comments
Nov19	Thanksgiving: Holiday or Holi-not? Linda Marie November 19, 2007 In some work environments, Thanksgiving week slows everything down. Many help desks get fewer calls, fewer requests, and people have more time to take a deep breath. That is not the case where I work!!! My customer base is international,... Continue Reading Posted at 8:45 PM \| Permalink \| Comments
Nov18	PBX to VoIP Telephony: Why Your Call Center Needs To Take The Leap Linda Marie November 18, 2007 I recently had the opportunity to interview Simon Powell and George Stoutenburgh of Axis Internet to get a better understanding of how a call center can make the leap from PBX to Voice over Internet Protocol (VoIP), and what advantages... Continue Reading Posted at 8:13 PM \| Permalink \| Comments
Nov17	Call Transfers - Always Poor Customer Service Call Center Comic November 17, 2007 When callers reach out to the customer service department, in search of answers, the last thing they want to do is be transferred anywhere. Callers may have contacted the wrong department on their first call; however, when people get transferred numerous... Continue Reading Posted at 9:30 PM \| Permalink \| Comments
Nov15	Funny Office Commercial: It's Friday Again! Linda Marie November 15, 2007 It probably isn't a good idea to flirt in the office; in fact, here is an example of how not to flirt. Plenty of people have lost their jobs by accidentally broadcasting emails or other material they never intended to... Continue Reading Posted at 8:14 PM \| Permalink \| Comments
Nov14	Help Desk Software: C2 Enterprise Software Integrates Telephony Data With A Ticketing System Linda Marie November 14, 2007 Imagine having customer data pop up on your screen when you pick up the line. In my opinion that is the best feature in this software. It also integrates with Microsoft SQL server and Oracle databases, and you can build... Continue Reading Posted at 7:19 PM \| Permalink \| Comments
Nov12	Sarbens Oxley (SOX): Does Your Help Desk Comply? Linda Marie November 12, 2007 The Sarbanes-Oxley (SOX) Act, passed in July 2002, is the most dramatic change to federal securities laws since the 1930s. The Act radically redesigns federal regulation of public company corporate governance and reporting obligations. It also significantly tightens accountability standards... Continue Reading Posted at 10:46 PM \| Permalink \| Comments
Nov11	Help Desk Software: Web Help Desk May Be The Life Preserver For Your Help Desk Linda Marie November 11, 2007 Web Help Desk offers more features than any other software packages I have found, so it is worth a good look if you have not found everything you're searching for in a ticketing system. If you don't quite have the... Continue Reading Posted at 11:37 PM \| Permalink \| Comments
Nov 8	Humor: Interview Tips for Job Seekers - A Few Things You Shouldn't Do During Interviews Linda Marie November 8, 2007 Unemployment always goes up this time of year. Last week in Australia the unemployment rate rose to 4.3 - the lowest rate in 21 years. The average by state in the US was already 4.3% in August 2007. IT is... Continue Reading Posted at 10:16 PM \| Permalink \| Comments
Nov 7	Help Desk Software & Webinar: SunView Feature Review Linda Marie November 7, 2007 SunView Software provides a tightly integrated, out-of-the-box ITIL Service Desk Solution called ChangeGear Service Desk 3.5. A simple software design makes it easy to deploy and use, and if you hurry you can register for the Webinar scheduled for this... Continue Reading Posted at 10:26 PM \| Permalink \| Comments
Nov 6	A Partnership with Spiceworks & Supportminds = More Free Help Desk Software Linda Marie November 6, 2007 Remember that free help desk software SpiceWorks I wrote about a some weeks back called Help Desk Software Review: SpiceWorks Desktop is Free? Well, just the other day Spiceworks announced that they are joining forces with SupportMinds with the intention... Continue Reading Posted at 10:10 PM \| Permalink \| Comments
Nov 5	Google Phone: A Myth or a Reality? Linda Marie November 5, 2007 Google (NYSE: GOOG) confirmed rumors today in an announcement that the company is planning to provide a free cell phone software package and will work with others to create an open platform for developers to build cell phone applications. Consumers... Continue Reading Posted at 10:16 PM \| Permalink \| Comments
Nov 4	Video: A Reality Check in Damage Control and Disaster Recovery Linda Marie November 4, 2007 I have personally witnessed social engineering access attempts and hacks many times over the years. Your help desk agents have a wealth of information, and in the wrong hands that information can make it easy for hackers to find out... Continue Reading Posted at 11:47 PM \| Permalink \| Comments
Nov 2	Funny Commercial Video: Be Nice To Your Copier Linda Marie November 2, 2007 When your office equipment isn't working correctly, don’t loose your cool. It may be tempting to break out your martial art skills, over a little paper jam, but LOOK OUT!! You never know what new features are built into the... Continue Reading Posted at 1:41 AM \| Permalink \| Comments

« October 2007 | Main | December 2007 »

Nov30	Funny Christmas Commercial Videos Linda Marie November 30, 2007 Know More: Help Desk Comics, Cartoons, & Videos, Humor for Tech Support Christmas Commercials, Christmas Humor, Funny Holiday Videos Looking for some funny holiday videos? It is hard to find funny videos on the internet. When I search for humor on the internet, I come across some truly lousy material. I don't stop searching until I find something that makes me laugh, and I am a tough customer. ;-) This week I’ve brought you the best of what I found. Here are a couple of funny Christmas beer commercials. Enjoy! Keep laughing, and have a great holiday! #1: #2: (Sloshed Santa...) Continue Reading Posted at 8:04 PM \| Permalink \| Comments
Nov28	NetOps Tech Has a Help Desk Tool for Techs On The Move Linda Marie November 28, 2007 Is your help desk on the move? Well, probably not since there are not many tools that let you walk too far from your desk, but that is already changing. NetOps is launching a remote control software that allows IT... Continue Reading Posted at 10:13 PM \| Permalink \| Comments
	Is that SPAM Ham Ma'am? 4 Reasons You might Confuse SPAM with spam Linda Marie November 28, 2007 I had a good giggle when I read this news. I heard about the SPAM lawsuit some years ago, and I thought it was a joke. Spam Arrest LLC finally won its five year legal battle against Hormel. Hormel filed... Continue Reading Posted at 6:59 PM \| Permalink \| Comments
Nov27	1 in 5 Companies Settle Lawsuits to Avoid Email Search Costs Linda Marie November 27, 2007 A survey of professionals directly involved in legal discovery shows that one in five businesses fold when faced with a lawsuit rather than pay the cost of searching through thousands of emails. Help Desk managers are often faced with following... Continue Reading Posted at 9:16 PM \| Permalink \| Comments
Nov26	Help Desk Software: osTicket is Open Source Linda Marie November 26, 2007 osTicket is a help desk ticketing system designed for the do-it-yourselfer who needs customized software. There are many benefits to customizing, but every help desk manager needs to consider the need to hirer one or more people to support customized... Continue Reading Posted at 8:26 PM \| Permalink \| Comments
	AtomPark.com’s Atomic Email Software in Help Desk Functions Peter Clark November 26, 2007 As part of any company’s customer service and help desk functions, the need will certainly arise when you to contact your customers to inform them of anything from product announcements or additional information to new company policy to database... Continue Reading Posted at 4:59 PM \| Permalink \| Comments
Nov25	Cyber Monday: Is It The Busiest Online Shopping Day? Linda Marie November 25, 2007 Everybody's talking about Cyber Monday, but is it just a lot of hype? How much more traffic do online retailers get on the first Monday after Thanksgiving? Is it really the busiest online shopping day of the year? Where did... Continue Reading Posted at 9:00 PM \| Permalink \| Comments
Nov20	Funny Thanksgiving Commercial Videos Linda Marie November 20, 2007 Since so many people are on vacation, there may be some bored help desk managers out there. So, I decided to dish out a few funny Thanksgiving commercials to entertain you.#1 Here's how to quickly defrost your turkey:... Continue Reading Posted at 9:50 PM \| Permalink \| Comments
	Help Desk Software: Alloy Navigator Linda Marie November 20, 2007 Alloy Software offers a full service ticketing system called Alloy Navigator for help desks with ITIL ideals in mind. The software can be tailored to your help desk needs, so you don't need to invest in the entire package. As... Continue Reading Posted at 6:53 PM \| Permalink \| Comments
Nov19	Thanksgiving: Holiday or Holi-not? Linda Marie November 19, 2007 In some work environments, Thanksgiving week slows everything down. Many help desks get fewer calls, fewer requests, and people have more time to take a deep breath. That is not the case where I work!!! My customer base is international,... Continue Reading Posted at 8:45 PM \| Permalink \| Comments
Nov18	PBX to VoIP Telephony: Why Your Call Center Needs To Take The Leap Linda Marie November 18, 2007 I recently had the opportunity to interview Simon Powell and George Stoutenburgh of Axis Internet to get a better understanding of how a call center can make the leap from PBX to Voice over Internet Protocol (VoIP), and what advantages... Continue Reading Posted at 8:13 PM \| Permalink \| Comments
Nov17	Call Transfers - Always Poor Customer Service Call Center Comic November 17, 2007 When callers reach out to the customer service department, in search of answers, the last thing they want to do is be transferred anywhere. Callers may have contacted the wrong department on their first call; however, when people get transferred numerous... Continue Reading Posted at 9:30 PM \| Permalink \| Comments
Nov15	Funny Office Commercial: It's Friday Again! Linda Marie November 15, 2007 It probably isn't a good idea to flirt in the office; in fact, here is an example of how not to flirt. Plenty of people have lost their jobs by accidentally broadcasting emails or other material they never intended to... Continue Reading Posted at 8:14 PM \| Permalink \| Comments
Nov14	Help Desk Software: C2 Enterprise Software Integrates Telephony Data With A Ticketing System Linda Marie November 14, 2007 Imagine having customer data pop up on your screen when you pick up the line. In my opinion that is the best feature in this software. It also integrates with Microsoft SQL server and Oracle databases, and you can build... Continue Reading Posted at 7:19 PM \| Permalink \| Comments
Nov12	Sarbens Oxley (SOX): Does Your Help Desk Comply? Linda Marie November 12, 2007 The Sarbanes-Oxley (SOX) Act, passed in July 2002, is the most dramatic change to federal securities laws since the 1930s. The Act radically redesigns federal regulation of public company corporate governance and reporting obligations. It also significantly tightens accountability standards... Continue Reading Posted at 10:46 PM \| Permalink \| Comments
Nov11	Help Desk Software: Web Help Desk May Be The Life Preserver For Your Help Desk Linda Marie November 11, 2007 Web Help Desk offers more features than any other software packages I have found, so it is worth a good look if you have not found everything you're searching for in a ticketing system. If you don't quite have the... Continue Reading Posted at 11:37 PM \| Permalink \| Comments
Nov 8	Humor: Interview Tips for Job Seekers - A Few Things You Shouldn't Do During Interviews Linda Marie November 8, 2007 Unemployment always goes up this time of year. Last week in Australia the unemployment rate rose to 4.3 - the lowest rate in 21 years. The average by state in the US was already 4.3% in August 2007. IT is... Continue Reading Posted at 10:16 PM \| Permalink \| Comments
Nov 7	Help Desk Software & Webinar: SunView Feature Review Linda Marie November 7, 2007 SunView Software provides a tightly integrated, out-of-the-box ITIL Service Desk Solution called ChangeGear Service Desk 3.5. A simple software design makes it easy to deploy and use, and if you hurry you can register for the Webinar scheduled for this... Continue Reading Posted at 10:26 PM \| Permalink \| Comments
Nov 6	A Partnership with Spiceworks & Supportminds = More Free Help Desk Software Linda Marie November 6, 2007 Remember that free help desk software SpiceWorks I wrote about a some weeks back called Help Desk Software Review: SpiceWorks Desktop is Free? Well, just the other day Spiceworks announced that they are joining forces with SupportMinds with the intention... Continue Reading Posted at 10:10 PM \| Permalink \| Comments
Nov 5	Google Phone: A Myth or a Reality? Linda Marie November 5, 2007 Google (NYSE: GOOG) confirmed rumors today in an announcement that the company is planning to provide a free cell phone software package and will work with others to create an open platform for developers to build cell phone applications. Consumers... Continue Reading Posted at 10:16 PM \| Permalink \| Comments
Nov 4	Video: A Reality Check in Damage Control and Disaster Recovery Linda Marie November 4, 2007 I have personally witnessed social engineering access attempts and hacks many times over the years. Your help desk agents have a wealth of information, and in the wrong hands that information can make it easy for hackers to find out... Continue Reading Posted at 11:47 PM \| Permalink \| Comments
Nov 2	Funny Commercial Video: Be Nice To Your Copier Linda Marie November 2, 2007 When your office equipment isn't working correctly, don’t loose your cool. It may be tempting to break out your martial art skills, over a little paper jam, but LOOK OUT!! You never know what new features are built into the... Continue Reading Posted at 1:41 AM \| Permalink \| Comments

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