Sunrise Software offers three software packages designed to help optimize your service desk depending on your business needs and your budget. What it really amounts to though is you can start with the basic package and later add the elements that you need when or if you need them.
Here is the break down of what they offer and links to provide more information:
(Software) Configuration & Assett Management
A Knowledge Base that lets you track knowledge information, keeps track of symptoms, and basically helps techs find problem/cause solutions faster.
Service levels - this part of the tool helps you to assign SLAs to end-users, assets, departments, incident or problem profiles. You can even generate reminders of impending SLA target failures and automate Incident escalations based on SLA timing statistics.
Release - Software records are kept up to date with Sostenuto ITSM's release management module as all change requests relating to each release are centrally stored.
Orders - Allows you to monitor and manage equipment for the entire lifecycle.
Contract management - Allows you to receive automatic notifications of contract deadlines and costs and keep on top of the critical workload of contract negotiations.
Have you used this software? Do you have a comment about it? Go ahead and post it!
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Tracked on: October 15, 2007 4:22 PM | Permalink to Trackback