Numara Software has updated their service management platform Footprints 8. This European company offers a new ITIL Wizard so IT departments can create a complete IT service management framework. The application is web-based, and is therefore compatible with all mainstream Operating systems, and they do offer a 30-day free trial. I found that some of the descriptions of features were NOT clearly written, but here are some features that I found unique that were not so vaguely explained:
- Support for extensive, multi-level, IT, compliance, and business approval
workflow integrated into multiple business processes - Supports project and personal calendars, agent availability, and recurring maintenance tasks
- Corporate directories, email, calendar, CRM, telephony, SQL-based databases, and other applications via Web services
- Sarbanes-Oxley, IT Governance
- Completely customizable fields, forms, templates, workflow, roles, look & feel
- Customizable notifications, auto incident creation, email conversation management
- Customizable web portals and content
- Calendar, Tasks and Contacts for Outlook®, Outlook Express®, Lotus Notes®, Blackberry®, Palm® Desktop, and Pocket PC (optional module)
- Integrated asset discovery and audit of Windows PCs, Macs, UNIX, and Linux, WAN support
- Languages: English, Spanish, French, German, Portuguese, English, Spanish, French, German, and Portuguese
Related Articles:
Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software
HDI Certification News: New Service and Updated Standards Announced
» ITIL Training and Cerification - What you need to know from HelpDeskNotes
Have you been thinking about getting your ITIL certification? What are the benefits? What will it take? How much does it cost? Should you take classes? Is it worth it? Where can you find free, quality study material? What ... [Read More]
Tracked on: October 24, 2007 12:04 AM | Permalink to Trackback