UserScape is offering an affordable web-based ticketing system with a few extra bells and whistles called HelpSpot. The software is a fairly new Help Desk Management package, and reviews of the product were very good.
- Email integration instantly turns emails into requests
- Integrated web form and self service portal for customers. Allows customers to enter tickets and check ticket status.
- Easy to use request management and tracking
- Modern web based user interface
Built in reporting
Integrated Knowledge Base
In active use by startups, small businesses, non-profits, K-12, Universities, and Fortune 500 companies
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» HelpSpot for iPhone: Help Desk Software Goes Mobile from HelpDeskNotes
Ever wish you could access your ticketing system while away from your computer? Suppose you get an emergency phone call while you are out at lunch? Or, if your techs need to travel between locations, they can check on... [Read More]
Tracked on: January 16, 2008 10:25 PM | Permalink to Trackback