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Oct31
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Have you ever wondered how your business could change by switching to Skype Internet telephony? Sure it sounds risky, but ignoring this technology could hurt your business in the future. There is no doubt that it can cut costs, but your top question is probably the same as mine, "How is the quality?" The next good question to ask is, "Which call costs are reduced?" Let's take a look. VoSky is a leading provider of Skype for business solutions offering a turnkey PBX-to-Skype appliance that enables businesses to enhance communications and reduce telecom costs. The Exchange platform maximizes VoIP savings by enabling free calling between company offices in different cities and/or countries, free inbound calls to the PBX from remote or mobile users calling from their Skype-enabled PCs, free Web Click-to-Call for customers calling from corporate websites, and low-cost long distance and international calls from the PBX to outside phones. Calls between Exchange-equipped offices and to other Skype users are free, while calls to traditional phones are charged at SkypeOut rates as low as 2 cents per minute -- even overseas. The company offers three products depending on your business needs: VoSKY Exchange 9140/9180 VoSKY Exchange 9040/9080 VoSKY Exchange 9000
I did not find any reviews on any of the VoSKY Exchange products, but this one reviews the VoSKY Chatterbox and Call Center: Realtime I get so much material daily about help desk issues, products, and sevices, that I have to work to keep up with it all. If you manage a help desk, you'd be crazy not to subscribe to this blog! Do it today and I'll keep you posted! Related Article: Call Center Telephony Solution: Blue Note Networks Does Video Too
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Oct30
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Remote Access Software is not a one size fits all product. Have you ever been traveling and wished you could access something on your home computer? Remote access needs vary, and so do software packages. Most packages require that you...
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October 28th was the first day of beta testing for Hulu. After hearing all the hype about Hulu bringing free and commercial-free television to the net, the IT junkie inside me had to go get a fix. I immediately tried...
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The month of October has brought me so much material on Disaster Recovery, that I decided to bring you a composite of the latest talk, products, and services so that those of you looking don't miss anything. Syncsort has been...
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Oct26
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Why don't they have great commercials during the World Series like they do during the Super Bowl? I also don’t understand why I never see the Super Bowl commercials after the Super Bowl. Why do they spend all that money...
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Oct25
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Here are a few things people reportedly put on their resumes according to Career Builders. I thought you might get a kick out of these. Candidate included that he spent summers on his family's yacht in Grand Cayman. Candidate attached...
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Oct24
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A company in Copenhagen, Denmark, called Zendesk has a new concept for Help Desk Software. In a refreshingly ingenious way, resolved tickets transform automatically into knowledge base solutions. Customers can go to the website to inquire about known problems or...
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Have you been thinking about getting your ITIL certification? What are the benefits? What will it take? How much does it cost? Should you take classes? Is it worth it? Where can you find free, quality study material? What are...
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Before I found this article on money.cnn.com, I had no idea that a company could be named Ethernet Service Provider of the Year, but with the fast moving technology today, it is important to keep track. The best way for...
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Oct23
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One of my posts from yesterday entitled ITIL News: ITIL Set To Take Off in the US? triggered a defensive response from the company Axios Systems, because I questioned their sponsorship of research produced to benefit their interests. The timing...
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Oct22
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Just a couple of weeks ago the results of a study were released that said ITIL popularity was on the decline. Now a software company called Axios Systems that provides international IT Service Management (ITSM) solutions says ITIL is about...
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Looking for a cost effective and easy to use software option for your sales department? As an IT manager, you may not manage a sales team, but if your help desk supports a sales team, you may already know that...
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Oct19
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When everything is going well, no one notices the help desk. Then there are days when supporting a network is scary. Let a mail server skip a beat, and someone could be strapping you down to the guillotine. IT managers...
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Oct18
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Although the words "free ticketing system" may sound like more trouble than they are worth, I am going to go over a number of available products because there is no doubt a "market" for free software, and they are getting...
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Oct16
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How does your Disaster Recovery plan look? Did you know that of companies that have major loss of computerized records, 43% NEVER reopen, 51% close within two years, and only 6% survive long term. Today I am going to highlight...
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Oct15
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Today is Blog Action Day, and as IT professionals, there are a number of things you and I can do to lighten the load on our environment. Sometimes it doesn't really take much to make a big difference. Here are...
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Oct14
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Sunrise Software offers three software packages designed to help optimize your service desk depending on your business needs and your budget. What it really amounts to though is you can start with the basic package and later add the elements...
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Oct13
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Cartoon courtesy of www.callcentercomics.com Want more laughs? Subscribe to this blog today! Related Articles:Help Desk Comics & CartoonsHumor for Tech Support ...
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Oct12
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I just could not resist this photo. When I saw it, a flood of thoughts ran through my head, and I wasn't quite sure where to start. So here are the top four: Wow! A cop car with a built...
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Oct11
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The first and only time I was challenged with learning how to make a telephony system work, I felt like Super man after being exposed to kryptonite. I can normally sit down and work out nearly anything if I have...
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Oct10
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Resetting passwords is the most common help desk issue of all time. The average cost per password reset is estimated to be around US$10 to $13. With passwords expiring every 60 days on average, and with all of the crazy...
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ConfigureSoft has a series of webinars and podcasts about IT Infrastructure that you may find useful in your efforts to implement the new ITIL strategies in V3. Today at 9:00 MST there will be a webinar outlining strategies for adopting...
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Oct 9
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Mobile devices need monitoring too, and it may play a critical role in your success. As an IT manager, you are not just responsible for keeping customers happy from 8:00 to 5:00. Managing devices on your network goes around the...
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Oct 8
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Recently a big buzz started about all the ITIL hype. A study by BT INS raised some critical questions about whether or not ITIL practices are really living up to the promises of OCG. Questions were raised and one blogger...
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A Russian company, Famatech, has launched a new Advanced IP Scanner and Advanced Port Scanner worldwide. This is an enhancement of the service provided by Radmin 3.0. The new freeware solutions can check network status or remote devices in a...
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Oct 5
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Ahh! The glory life of teaching new users how to use a mouse. Here is a brief but humorous commercial in a classroom setting. And by the way, it wouldn't be complete with out a little "cup holder" mishap at...
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Oct 4
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Numara Software has updated their service management platform Footprints 8. This European company offers a new ITIL Wizard so IT departments can create a complete IT service management framework. The application is web-based, and is therefore compatible with all mainstream...
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Danware offers 8 different remote access packages that were designed to help you do everything from holding live courses remotely, allowing remote support, to monitoring security. The website includes a Demo Tour, and 30-day free trials are available. I am...
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Oct 2
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UserScape is offering an affordable web-based ticketing system with a few extra bells and whistles called HelpSpot. The software is a fairly new Help Desk Management package, and reviews of the product were very good. Email integration instantly turns emails...
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I couldn't resist posting this video because of all the trouble I have witnessed with the Microsoft (NYSE: MSFT) gem Vista. A company that I work for almost took the Vista plunge, but then learned that that the new...
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Oct 1
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Merging Technologies' HelpDesk CentreDesk is an affordable solution for smaller help desks. It also received a Five-Cow rating from TwoCows. I don't see many Help Desk Ticketing applications that brag about performance, but this one does. They have a horrible...
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I recently received a pre-release copy of "Influencer: The Power to Change Anything." To be blatantly honest, I usually speed read self help and improvement books so they don't put me to sleep, but I did not want to speed...
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