Devoted to Help Desk and Technical Support personnel and applications

Last week CNN Money named the 101 Dumbest Moments in Business, and I am going to highlight the Top 5 Tech Related Blunders.  So you say Information Technology (IT) has had enough of a bad wrap in recent years?  Why pick-on IT?  The problem does not lie in IT, the problem lies in the lack of attention given to these critical positions in big business today.  IT is not getting the focus it requires to avoid some of the nastiest technical issues.  Let's see what happens when businesses choose low-cost IT.

McDonalds (NYSE: MCD) takes the number one spot in the IT blunders, (but #3 in Dumbest Moments in Business.)  They gave away 10,000 Mickey D’s branded MP3 players that were preloaded with songs.  In some cases, McD's gave customers a bonus installation of QQPass Trojan viruses that copied User IDs, Passwords, and other data that was then passed along to hackers.  Nice!  See Symantec's Weblog for more: Would You Like a Virus with Your Fries?

Comcast Support is Asleep on the Job:  A tech falls asleep at a customer’s house while waiting for Comcast support to come on the line to assist.  (He had been waiting on hold for more than an hour.)  Comcast took 10th place.  See the YouTube video.  The video is testimony to the lack of attention Comcast is giving to customer service, support, and for screening their job candidates.

Holy Smokes!  Great re-Calls or Fire! Sony takes number 12 for the battery defects that caused explosions and fires.  This is the largest computer related recall ever.  Replacement battery installations totaled over 6 million.

A helpful tip from the US Customer Product Safety Commission makes the 13th Dumbest Moment of the year saying in not so many words, that you should not use your laptop in your lap.  Brilliant!  

#25 BBC invited IT expert Guy Kewney to their show for a live television interview.  Karen Bowerman, BBCcorrespondent, finds herself talking to a Guy Goma who had been waiting in the lobby waiting for a job interview.  After what Goma went through, I think he should have gotten the job!  Here is the YouTube video.

Check out the rest of the 101 Dumbest Moments in Business according to CNN Money.

Subscribe to my blog today so that I can keep you posted about this and other IT news.

Related Post:

5 Fastest Growing Technology Companies