After looking at dozens of different websites sporting help desk software, I must say that Yellowfin takes the prize for have the best website. I love that the site does not force me to fill out a form before allowing me to watch the tour. Their demonstrations have audio, and they walk you through all of the software features.
Yellowfin provides a web based, IT Service Desk software designed around the concept of making ITIL and Business Intelligence work together. The company also offers an evaluation version. To see the features you need to go to the website yourself:
Yellowfin Query and Analysis Tour
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Sunrise Software offers three different "ITIL" packages depending on your business needs and your budget. What it really amounts to though is that you can start with the basic package, and later add the elements that you need, when or... [Read More]
Tracked on: October 14, 2007 11:56 PM | Permalink to Trackback