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Sep25
Help Desk Software: BUYER BEWARE - Oblicore Offers ITIL Compliant SLM Software

Oblicore offers Service Level Management Software that caters to the executive who needs to analyze the big picture.  The company also claims that they are "the leading provider of ITIL compliant Service Level Management software," but Computer Weekly provides a strong opposing argument to this claim.  Before you invest in this software, be sure you take an educated look at the BIGGER PICTURE. 

Watch out before "diving in" with any software that claims their product is ITIL compliant.  As Computer Weekly clearly states in "Look Beyond the ITIL Starting Point," September 24, 2007: great-white-shark.jpg

"...an IT service management application cannot truly be ITIL-compliant. There is no scientific A-Z list of product pre-requisites, legal or otherwise, defined by any ITIL document that can be tested against in order to verify it against those requirements."

An executive who has looked into the details of ITIL and acknowledged that they don't have the bandwidth to analyze all the complex details, could be an easy sell for Oblicore software.  At first glance, Oblicore's claims are very impressive, and the software manufacture may be the first company to make such a claim.  To be honest, the company makes it all look easy, simple, and tempting, but don't be fooled.  Before you buy software that offers the impossible, ask questions.  

Subscribe to my blog today to keep getting the latest information about ITIL.

Related Articles:

Help Desk Software: LiveTime Offers an ITIL Certified Service Management Software

HDI Certification News: New Service and Updated Standards Announced


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