Fall is the time of year when software companies come out with the latest and greatest updates. They know many companies are making plans for growth next year, and they are ready to help. I started posting notices about software updates last week, and I will continue to do this as I receive updates. If your IT Department is growing, get your subscription to HelpDeskNotes today, so I can keep you posted!
Live Time Software released news last week that the latest versions of LiveTime Service Manager v5 and LiveTime Help Desk v5 offer over 100 new features. Improved performance, and the interactivity of a rich internet browser application (RIA) powered by J2EE and advanced Web Services are some of the modifications now offered.
Features I Find Interesting: 
- The application is Multi-lingual
- Allows live chat
- Includes a customer survey feature
- Offers Customized Reports
- RSS Feeds
- Search Engine Technology that can search through Knowledge Base Articles
If you are in the market for Help Desk software that will help your team achieve its ITIL goals, I would certainly visit the LiveTime Website.
Related Articles:
Help Desk Software: NetSupport Offers Affordable Web-Based Tool
Help Desk Management: Don’t be a Helpless Desk! 4 Tools Define the Difference
» Help Desk Software: BUYER BEWARE - Oblicore Offers ITIL Compliant SLM Software from HelpDeskNotes
Oblicore offers Service Level Management Software that caters to the executive who needs to analyze the big picture. The company also claims that they are "the leading provider of ITIL compliant Service Level Management software," but C... [Read More]
Tracked on: September 25, 2007 9:29 PM | Permalink to Trackback