Devoted to Help Desk and Technical Support personnel and applications

In my continued effort to keep my readers up-to-date about new help desk software, I want to let you know about Magnoware's latest update.  DataTrack System 2005 Second Edition Inc. is another  "affordable" web-enabled service management solution.  Designed for small to large-sized help desks, call centers, software development teams, IT Service Desks and IT departments the DataTrack System seems versatile enough for a variety of needs.  Magnoware promises that upgrades increase functionality, ease-of-use and reliability.  Honestly though, I would not buy this one without testing out NetSupport DNA first.  

The DataTrack System 2005 sports over 50 new features and just as many visual and underlying improvements.  Some functionality found in the DataTrack System are:

    *     Integrated Work Order and Service Management
    *     Integrated Asset Management with Automatic Network Auditing
    *     Integrated Knowledge Management
    *     Automation and Escalation
    *     File Attachments
    *     User-definable Fields, Statuses, and Categories
    *     Searching, Reporting, and Analyzing Made Easy
    *     Improved Security
    *     Integrated History and Audit Trail

The company does offer a 14 day trial. The ratings for this software fall from fair to midland.  You have the option to download it from www.download.com.  

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