Have you invested a lot of money and energy into your helpdesk tools? How much of a return have your seen on the investment and the time you spent developing it? Are your satisfied? According to independent research by SupportSoft, Inc., 99% of Help Desk Managers are not satisfied.
Do you have diagnostic information readily available for your technicians? What is the average Call Time on your help desk? If it is over 11 minutes, you are falling behind the average (66%). Is diagnostic information being manually entered? How much time is wasted updating? How up-to-date is that information? 
How would you like to have a system that automatically populated diagnostic data from the user’s machine to your ticketing system? Sounds too good to be true huh? Here is a Help Desk Tool that may be worth evaluating. Support Soft (NYSE: SPRT)
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» Help Desk Management: Don’t be a Helpless Desk! 4 Tools Define the Difference. from HelpDeskNotes
There’s a growing gap between Cutting Edge Help Desks and the Helpless Desks. Which side of the gap is your help desk on? Which tools does your help desk use, and which does it lack? Knowledge BaseThe Cutting Edge Help... [Read More]
Tracked on: September 15, 2007 12:22 AM | Permalink to Trackback