The world's largest membership association for IT help desk and service management professionals, Help Desk Institute (HDI), is now offering new services that provide an independent review of IT support centers based on Industry Standards and Best Practices. Today the company announced the new Support Center Maturity Assessment Service and the release of revised HDI Support Center Certification Standards.
The Maturity Assessment Service is designed to provide IT support centers with an unparalleled level of expert guidance for improving operational efficiency, service quality and value. The HDI Support Center Maturity Assessment is aimed at IT service and support organizations that desire guidance to improve service and efficiency, a current state assessment or baseline to measure the impact of future changes, a third-party assessment to support a strategic plan, or to support the launch of an organizational change management plan.
This service differs from HDI’s Support Center Certification service in that the assessment provides a baseline for planned change and recommendations for service and efficiency improvements, while the HDI Support Center Certification audit provides validation and recognition for mature centers. Both programs utilize the HDI Support Center Certification standards, which were recently revised to align with industry best practices and internationally-recognized frameworks such as ITIL® and Knowledge-Centered Support (KCSSM).
Related Article:
Certification News: HDI Expands Globally - Where is Your Help Desk Going?
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Tracked on: September 23, 2007 10:56 PM | Permalink to Trackback