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Sep28
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Here's an interesting free Help Desk software with some original features from SpiceWorks. TechWorld posted a very positive review of this software after testing it. There is only one other free help desk software I know of called AdventNet. SpiceWorks is able to provide this software for free by funding it with Google Adsense. This tool is not loaded down with too many features either, and for small networks, this may be all that is needed.  Asset management including all software on your network that helps you compile all of your licensing information and compare the number of licenses to the software installed. Ticketing System Subject Matter Expert - A feature that allows you to submit questions to the online Spice Works community. Network Monitoring and Troubleshooting RSS Feeds Keep coming back to stay abreast of the latest Help Desk software. I am collecting information about all latest Help Desk software from Free to Affordable and High-end. Related Articles: Help Desk Managers: Are You Satisfied with your Technology Investments? Help Desk Software: NetSupport Offers Affordable Web-Based Tool
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Sep28
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Offices are full of potential hazards. I am so grateful I have never been volunteered for OSHA duty myself. Take a look at this brief safety video. You may want to share with a few close friends. It is a...
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Sep27
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After looking at dozens of different websites sporting help desk software, I must say that Yellowfin takes the prize for have the best website. I love that the site does not force me to fill out a form before allowing...
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Last Week Compuware (NYSE: CPWR) announced the availability of a new IT service Management solution that supports all five stages of the ITIL Version 3 life cycle by automating and integrating key ITIL processes. As I stated yesterday, you should...
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Sep26
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Halo3, MicroSoft's final installment of the Xbox 360, hit the shelves at midnight on Tuesday. Two months ago gamers made one million preorders. The game was expected to make a big hit yesterday as well, but some gamers decided this...
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Sep25
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Oblicore offers Service Level Management Software that caters to the executive who needs to analyze the big picture. The company also claims that they are "the leading provider of ITIL compliant Service Level Management software," but Computer Weekly provides a...
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Are you tired of the Mac vs. PC commercials? Do you think Mac gets a little over-rated, and PC gets hit a bit too hard? Does your soul cry out for a little South Park-style humor every once in a...
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Sep24
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Fall is the time of year when software companies come out with the latest and greatest updates. They know many companies are making plans for growth next year, and they are ready to help. I started posting notices about software...
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Compuware is offering a free eBook called "The Definitive Guide to Business Service Management," by Greg Shields. Marketed to IT Service Managers, the book is designed to give all levels of IT Service Managers methods to improve services. You will...
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Sep20
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The world's largest membership association for IT help desk and service management professionals, Help Desk Institute (HDI), is now offering new services that provide an independent review of IT support centers based on Industry Standards and Best Practices. Today the...
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In my continued effort to keep my readers up-to-date about new help desk software, I want to let you know about Magnoware's latest update. DataTrack System 2005 Second Edition Inc. is another "affordable" web-enabled service management solution. Designed for small...
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Sep19
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NetSupport Inc. announced the availability of a new version of their HelpDesk Tool today. NetSupport DNA Helpdesk v 2.7 is a competitively priced ticketing system for help desks and call centers. Reviews are chocked full of positive remarks from reputable...
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Being the tech junkie that I am, I had to check out the Google Office Suite. Come on, aren’t you curious? I have always thought that Microsoft (MS) Word has too many options for some users. For many, MS Word...
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Sep18
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Business leaders and IT departments often clash when Network Security gets in the way of making money. Your objective as an IT manager is to protect the company from security threats. While the business leader may see you hindering productivity,...
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Sep17
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Last week CNN Money named the 101 Dumbest Moments in Business, and I am going to highlight the Top 5 Tech Related Blunders. So you say Information Technology (IT) has had enough of a bad wrap in recent years? Why...
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Sep14
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Here is a funny and action packed animation for techs. It brings out the big guns, little guns, and even laser vision. The AOL Messenger meets his match. Who survives? You will need to play the video to see! This...
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Sep12
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There’s a growing gap between Cutting Edge Help Desks and the Helpless Desks. Which side of the gap is your help desk on? Does your help desk use all the tools that equal success? Knowledge BaseThe Cutting Edge Help Desk...
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Sep11
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I work closely with a company whose is currently in the planning phase of outsourcing their IT department. This particular company has been around for nearly 100 years, and many employees have worked there over 20 years. This is all...
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Sep10
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Have you invested a lot of money and energy into your helpdesk tools? How much of a return have your seen on the investment and the time you spent developing it? Are your satisfied? According to independent research by SupportSoft,...
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Sep 9
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Some readers may be wondering, why in the world would you want to increase your help desk call volume? Don't you want to keep calls to a minimum? Doesn't fewer calls mean there are fewer problems? Well when you have...
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Sep 6
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A commercial voice-over specialist once gave me his secret to making his voice sound 100% better over the phone. My choir conductor gave me similar advice for improving my singing voice. My grand mother told me mine was a winner. ...
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Is it Christmas already? No, but Apple (NYSE APPL) is getting ready for the holidays early. They have rolled out a host of new products for you to add to your wish list. Time to warm up your credit card. ...
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Sep 5
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AdventNet Inc has released Service Desk Plus 7. If your help desk is in the market in an affordable IT management software, you might want to take a look. There will be three variations depending on the needs of your...
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Sep 4
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Fortune magazine named the 100 Fastest Growing Companies in the USA today. To get a better look at where our industry is going, let's trim that down to just the Five Fastest Growing Computer Tech Companies according to Fortune Magazine: ...
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I just got word about a new book coming out at the end of September called Influencer: The Power to Change Anything. I am kind of excited about it, since I recently read a similar book called "The Secret." I...
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Sep 3
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I'm not 50, I'm twenty nine with 21 years of experience. ~Author UnknownI just read a Business Week McGraw-Hill (NYSE - MHP) article about a book called Why 70 is the New 50, and I have to agree. The article...
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