|
Sep28
|
Here's an interesting Free Help Desk software with some original features from SpiceWorks. TechWorld did a very positive review on this software after testing it out. There is only one other free help desk software I know of called AdventNet. SpiceWorks is able to provide this software for free by funding it with Google Adsense. This tools is not loaded down with too many features either, and for small networks, this may be all that is needed.  Asset management including all software on your network that helps you compile all of your licensing information and compare the number of liciences to the software installed. Ticketing System Subject Matter Expert - A feature that allows you to submit questions to the online Spice Works community and you will be answered via email. Network Monitoring and Troubleshooting RSS Feeds Keep coming back to stay abreast of the latest Help Desk software. I am collecting information about all latest Help Desk software from Free to Affordable and High-end. Related Articles: Help Desk Managers: Are You Satisfied with your Technology Investments? Help Desk Software: NetSupport Offers Affordable Web-Based Tool
|
|
Sep28
|
Offices are full of potential hazards. I am so grateful I have never been volunteered for OSHA duty myself. Take a look at this brief safety video. You may want to share with a few close friends. It is a...
Continue Reading
|
|
Sep27
|
After having looked at dozens of different websites sporting help desk software, I must say that Yellowfin takes the prize for have the best website. I love that the site does not force me to fill out a form before...
Continue Reading
|
|
|
Last Week Compuware (NYSE: CPWR)announced the availability of a new IT service Management solution that supports all five stages of the ITIL Version 3 life cycle by automating and integrating key ITIL processes. As I stated yesterday, you should watch...
Continue Reading
|
|
Sep26
|
Halo3, MicroSoft's final installment of the Xbox 360, hit the shelves at midnight on Tuesday. One million preorders were made two months ago. The game was expected to make a big hit yesterday as well, but some gamers decided this...
Continue Reading
|
|
Sep25
|
Oblicore offers Service Level Management Software that caters to the executive who needs to analyze the big picture. The company also claims that they are "the leading provider of ITIL compliant Service Level Management software," but Computer Weekly provides a...
Continue Reading
|
|
|
Are you tired of the Mac vs. PC commercials? Do you think Mac gets a little over-rated, and PC gets hit a bit too hard? Does your soul cry out for a little South Park-style humor every once in a...
Continue Reading
|
|
Sep24
|
This is the time of year when software companies come out with their latest and greatest versions, because they know many companies are making plans for growth next year. I started posting notices about software updates last week, and I...
Continue Reading
|
|
|
Compuware is offering a free eBook called "The Definitive Guide to Business Service Management" by Greg Shields. This book is directed at IT Service Managers, and is designed to give all levels of IT Service Managers methods to improve services. ...
Continue Reading
|
|
Sep20
|
The world's largest membership association for IT help desk and service management professionals, Help Desk Institute (HDI), is now offering new services that provide an independent review of IT support centers based on Industry Standards and Best Practices. Today the...
Continue Reading
|
|
|
In my continued effort to keep my readers up-to-date about new helpdesk software, I want to let you know about Magnoware's latest update. DataTrack System 2005 Second Edition Inc. is another "affordable" web-enabled service management solution. The DataTrack System is...
Continue Reading
|
|
Sep19
|
NetSupport Inc. announced the availability on a new version of their HelpDesk Tool today. NetSupport DNA Helpdesk v 2.7 is a competitively priced ticketing system for help desks and call centers. Reviews are chocked full of possitive remarks from reputable...
Continue Reading
|
|
|
Being the tech junkie that I am, I had to check out the Google Office Suite. Come on, aren’t you curious? I have always thought that Microsoft (MS) Word has too many options for some users. For many, MS Word...
Continue Reading
|
|
Sep18
|
Business leaders and IT departments often clash when Network Security gets in the way. As an IT manager, your objective is to protect the company from security threats. While the business leader may see you hindering productivity, you may see...
Continue Reading
|
|
Sep17
|
Last week CNN Money named the 101 Dumbest Moments in Business and I am going to highlight the Top 5 Tech Related Blunders. So you say Information Technology (IT) has had enough of a bad wrap in recent years? Why...
Continue Reading
|
|
Sep14
|
Here is a funny and action packed animation for techs. It brings out the big guns, little guns, and even laser vision. The AOL Messenger meets his match. Who survives? You will need to play the video to see! This...
Continue Reading
|
|
Sep12
|
There’s a growing gap between Cutting Edge Help Desks and the Helpless Desks. Which side of the gap is your help desk on? Which tools does your help desk use, and which does it lack? Knowledge BaseThe Cutting Edge Help...
Continue Reading
|
|
Sep11
|
I work closely with a company whose is currently in the planning phase of outsourcing their IT department. This particular company has been around for nearly 100 years, and many employees have worked there over 20 years. This is all...
Continue Reading
|
|
Sep10
|
Have you invested a lot of money and energy into your helpdesk tools? How much of a return have your seen on the investment and the time you spent developing it? Are your satisfied? According to independent research by SupportSoft,...
Continue Reading
|
|
Sep 9
|
Some readers may be wondering, why in the world would you want to increase your help desk call volume? Don't you want to keep calls to a minimum? Doesn't fewer calls mean there are fewer problems? Well when you have...
Continue Reading
|
|
Sep 6
|
A commercial voice-over specialist once gave me his secret to making his voice sound 100% better over the phone. My choir conductor gave me similar advice for improving my singing voice. My grand mother told me mine was a winner. ...
Continue Reading
|
|
|
Is it Christmas already? No, but Apple (NYSE APPL) is getting ready for the holidays early. They have rolled out a host of new products for you to add to your wish list. Time to warm up your credit card. ...
Continue Reading
|
|
Sep 5
|
AdventNet Inc has released Service Desk Plus 7. If your help desk is in the market in an affordable IT management software, you might want to take a look. There will be three variations depending on the needs of your...
Continue Reading
|
|
Sep 4
|
Fortune magazine named the 100 Fastest Growing Companies in the USA today. To get a better look at where our industry is going, let's trim that down to just the Five Fastest Growing Computer Tech Companies according to Fortune Magazine: ...
Continue Reading
|
|
|
I just got word about a new book coming out at the end of September called Influencer: The Power to Change Anything. I am kind of excited about it, since I recently read a similar book called "The Secret." I...
Continue Reading
|
|
Sep 3
|
I'm not 50, I'm twenty nine with 21 years of experience. ~Author UnknownI just read a Business Week McGraw-Hill (NYSE - MHP) article about a book called Why 70 is the New 50, and I have to agree. The article...
Continue Reading
|
