Devoted to Help Desk and Technical Support personnel and applications

Have you ever walked into a meeting or a class a little late, and sat down next to someone who appeared to be taking good notes so you could look over their shoulder?  Here’s another picture, imagine you are working on a help desk for the first time in your life.  You are surrounded by a mixture of seasoned, brainiac techies and people like yourself who may be entry-level help desk agents.  Who do you want to sit next to?  

Good seating arrangements are very important on a help desk.  This isn’t like in grade school, where the teacher separated the chatterboxes who talked too much.  This is about letting the newbie techs learn important skills from the experienced techs.  A built in advantage is that new people have an additional resource in close proximity.
It is also important to note that people who work the same shifts need to sit together.  Don’t think I’m not on to those who try to take cat naps during their shifts!  If your night crew is scattered all over the call center floor, your team is going to be just as disjointed as your seating arrangements.  Due to changing schedules and call center needs, this may result in something that feels a lot like musical chairs, but it all comes together in your team’s overall performance.

On a side note, if you like the picture above, click it to go to the artist's home page.