How hard is it to do Help Desk work right? According to Joel Spolsky from Fog Creek Software, it's easier than you know. In fact, Joel says there are 7 ways to do this, and shares them in an article called "7 Steps to Remarkable Customer Service."The 7 steps are remarkable for their simplicity, as well as for how rare they are in the tech support world. My favorite is something I try to instill in my team each day, and is the one Joel lists as #3: Make Customers Into Fans.
Today's thought: How is your help desk helping your customes be Raving Fans
of yours?
Help Desk for small companies depends on hiring talented people who are highly motivated to learn and promote their company. General Knowledge Base has just such talent. Check it out.
Vincent
Posted by: Vincent Clark | February 23, 2007 7:02 AM | Permalink to Comment