
Now that 2007 is here, what goals are you aiming at? As I work them out, I'll be sharing my goals in the following areas:
- SLA
- Customer Satisfaction
- Call Scoring
- ASA (average speed of answer)
- ...and more!
So if you want help with your goals, or just want to see what I'm aiming at, stay tuned to Help Desk Notes. I'll start with the SLA goal soon.
[Phil Gerbyshak is a help desk manager who loves to help others achieve more than they ever thought was possible!]





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