Now for an Expert Interview.
In the first of what will be many conversations with experts, I start with Mike McBride, one of the first bloggers I encountered when I started writing 2 years ago. Mike has a great blog called Out of the Frying Pan and into the Cube. Today, I'll introduce Mike and show you where you can find more about him. I'll be posting this over a few days to give you a nice flavor of Mike McBride, blogger and help desk guru.
On with our interview, posted in several parts over the next few days.
Phil: Give me an overview of Mike McBride, Help Desk guru, in 5 sentences or less.
Mike: Well, in short, I got my start in IT as a one-man shop in 1998, working for a small (25 people) not-for-profit organization in Columbus , OH. Eventually I outgrew that place, and the limited access to technology I had there, and in 2005 took my current job, working at the help desk at a mid-sized law firm. I've been a blogger since late in 2001, starting with just my tech website, eventually adding a blog dedicated to talking about being a child abuse survivor at http://www.childabusesurvivor.net, and recently have been contributing to the group blog at Friends in Tech. I've been married to my wonderful wife, Angela, since Sept. 2001, and together we share a passion for travel and photography which is on display in both of our Flickr accounts. (http://www.flickr.com/photos/mikemac29/ and http://www.flickr.com/photos/blondie5000/)
Phil: Great answer Mike. That's an excellent combination of you the person and you the blogger and you the techie. Thanks!
Phil: What's your favorite aspect of the Help Desk?
Mike: Simply put, it's the help part. To me there is nothing like the "Buzz" I feel when I'm trying to help someone with something and I can either get them out of a bind, or can teach them how to use a certain piece of technology to make their job easier.
Phil: Great answer Mike. It is a rush knowing you can help people feel better about technology.
Coming soon, part 2 of our interview.
» Interviews with Experts: Mike McBride (part 2) from HelpDeskNotes
In Mike McBride: part 1, Mike shared who he was and what his favorite part of the Help Desk is, important things in getting to know a bit more about what makes Mike tick. When I read Mike's answers, I... [Read More]
Tracked on: January 30, 2007 7:14 PM | Permalink to Trackback