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Sep28
Call Center Scheduling Cartoon - Know The Law

How ever you decide to create a staffing model make sure you know the law.  There are certain limitations to the amount of time that a person can work.  Not to mention the fact that overworked employees are far less effective/efficient than a fresh new employee (Even if the new employee appears to cost more in the short run)

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2 Comments/Trackbacks




There are certain limitations to the amount of time that a person can work.

Working too many hours will reduce the work efficiency. Employers must know that and must obey the law if they want to be successful.

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