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Sep28
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 How ever you decide to create a staffing model make sure you know the law. There are certain limitations to the amount of time that a person can work. Not to mention the fact that overworked employees are far less effective/efficient than a fresh new employee (Even if the new employee appears to cost more in the short run)
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Sep21
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Call center schedulers, as their name reveals, allow call center managers to automate the scheduling process, which can significant ly decrease the time/effort spent on this task. However, schedulers do much more than automate staffing tasks for the days ahead. In terms of...
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Sep12
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Here’s some free call center coaching…be careful of what you say on and off the phone. Since headsets usually have powerful microphones, customers can often hear the background noise that accompanies most busy call centers. Part of this “noise” usually...
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