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Jul 7
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 Call center scripts are certainly a good starting point for agents who need help expressing their thoughts in an eloquent manner. Are scripts the right approach to follow on every opportunity? Let this cartoon answer the question. Call center script cartoon from www.callcentercomics.com
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Funny! I think that it is good to have a script to get the idea, but obviously there are going to be times when it's not going to make sense to follow the script verbatim. Thanks for the post.
Posted by: Call Cruncher | July 7, 2006 10:26 AM | Permalink to Comment