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Jul22
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 Like other customer service operations, virtual call centers require supervisors to be engaged with their agents. However, the management style and processes involved in overseeing a virtual workforce is not necessarily the same as that used for more traditional call centers. Whether agents are in close physical proximity or hundreds of miles away, supervisors should be trained on how to manage their people effectively.
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« Customer Service Cartoon: Workforce Management | Main | Cartoon: Ergonomic Office Equipment »
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