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May19
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 When properly utilized, IVRs can help control the number of calls that make it to a live rep by offering various routing options, and providing lots of useful information at the customer’s request. It is unlikely that an IVR will be used as it is depicted in this cartoons, but telling people how long the wait time will be is certainly an option available in many systems.
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« Call Center Humor: IVR cartoon - Wait Time | Main | Call Center Humor: Scripting Cartoon »
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I knew there was a deeper plot behind those phone waits I keeping hitting.... Thanks for the laugh, Ozzie...
Posted by: Ellen Weber | May 24, 2006 5:15 PM | Permalink to Comment