I'm your host Phil Gerbyshak, and I'd like to invite you to let me know how this can be a better place for you and for me. You can subscribe to Help Desk Notes
(just click on the RSS icon and add the feed to your favorite feed reader) to get the latest tips, tricks, and insights into the Help Desk world, or bookmark this page and come back soon!
As a VP at a financial services company, serving in the role of Help Desk Manager the past 3 plus years, and working on Help Desks and in a service capacity for a LONG time, I've learned many tips and tricks on how to help you out.
If I can help you in any way, I hope you'll leave a comment or send me an e-mail and let me know how I can help you out. This blog is ours, and though I'm the writer, I look forward to offering you whatever it is you need to create a better Help Desk, whatever that means to you.
I believe most help desk representatives answer the phone with a standard greeting and an introduction mentioning the company name.
I do agree though that most help desk emails could be made to look more professional. If the helpdesk does not utilize templates, the use of sms language should not be allowed. If a Quality Assurance Department is available, this should be one of the things it should be looking out for. Correct grammar and spelling in written correspondence will definitely present a helpdesk well.
Posted by: Thea Vaflor | March 15, 2006 1:10 PM | Permalink to Comment